Counter Manager

Trinny London; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury beauty retailer is seeking a Business Manager in Cambridge to lead a new team. You will manage daily operations, improve team performance, and ensure a customer-centric approach. Ideal candidates have experience in leadership, a passion for makeup, and strong communication skills. Join us to inspire others and achieve business goals while enjoying benefits like a competitive commission structure and employee discounts.

Benefits

Company discount for yourself (50%) and your friends and family (40%)

Competitive commission structure

Rewards and Recognition Scheme

Qualifications

• Experience leading a team (minimum of 5 people), ideally within the luxury sector.
• Proven experience leading a team to success within the retail industry.
• Comfortable working towards and exceeding KPIs.

Responsibilities

• Lead your team by achieving your own targets and improving product knowledge.
• Manage daily operations and create business plans for success.
• Conduct regular reviews and address performance issues as needed.

Skills

Leadership

Passion for makeup and skincare

Strong communication skills

Mathematical skills

Adaptability

Positive attitude

Organizational skills

Job description

Overview

Role - Business Manager

Location - Cambridge

Hours - Full Time

Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling new Cambridge team (coming soon). This role will report into the Regional Manager and be responsible for the day to day running of our Cambridge counter. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Responsibilities

Your daily to-dos might look like this:

• Lead your team from the front by:
  • Achieving your own targets
  • Improving your product knowledge and remaining up to date with beauty trends
  • Conducting appointments and elevating your artistry
  • Always demonstrating a customer-centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on your counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

Essential skills and experience

• Experience leading a team (minimum of 5 people), ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

Benefits

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

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