Counter Fraud Unit Liability Claims Handler

RSA; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading insurance company in Manchester seeks a candidate experienced in insurance counter fraud. The role requires strong customer service and communication skills, alongside experience in liability and injury claims. Employees benefit from hybrid working and a comprehensive range of benefits, promoting a positive work/life balance and continuous development opportunities.

Benefits

Pension contributions up to 11%

Flexible working arrangements

Continuous development opportunities

Qualifications

• Current experience in an insurance counter fraud environment.
• Solid understanding of emerging fraud trends.
• Experience with liability and injury claims.

Responsibilities

• Identify and suggest improvements to existing processes.
• Manage and organize your own caseload.
• Contribute positively to team goals.

Skills

Customer service

Communication skills

Process improvement

Fraud knowledge

Tools

Microsoft Office

Job description

Your role

Also involves identifying and suggesting ways to improve existing processes, helping to create better experiences for both customers and the team.

About you

You will have current experience working in an insurance counter fraud environment and a solid understanding of emerging fraud trends, bringing valuable market insight to the team. Liability and injury claims experience is essential for this role, with fraud knowledge as an additional advantage. You’ll be comfortable managing and organising your own caseload while also working well with others and contributing positively to team goals.

You’ll be engaged, enthusiastic, and passionate about delivering excellent customer service. You’ll take ownership of your work and be driven by the desire to make a real difference for customers. Good communication skills and a good working knowledge of Microsoft Office are essential for this role.

What we offer you

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.