Costa Assistant Manager

OneRetail Careers; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality employer is seeking an Assistant Costa Coffee Manager in Newport to support daily operations and lead a motivated team. The role involves managing store functions, inspiring staff, and maintaining high service standards. Ideal candidates will have supervisory experience in a café or retail, excellent communication and leadership skills, and a commitment to hygiene and customer service. Competitive benefits package and career growth opportunities offered.

Benefits

Contributory pension scheme

Career growth programmes

Digital GP access

Exclusive travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards on spending

Free wellness classes

Discount sharing with friends and family

Qualifications

• Previous experience in a supervisory or team leader role within a café, retail, or catering environment.
• Reliable, well-presented, and committed to high hygiene standards.

Responsibilities

• Support the Manager in the daily running of the Costa store.
• Lead, motivate, and inspire the team to deliver exceptional customer service.
• Assist with staff rotas, stock management, and ordering supplies.
• Ensure cleanliness and compliance with health and safety standards.

Skills

Strong communication skills

Customer service focus

Leadership abilities

Ability to work under pressure

Team player

Job description

Assistant Costa Coffee Manager

• 5 out of 7 days
• Various shift patterns, including some weekends

We’re currently recruiting a dedicated Assistant Costa Coffee Manager to join our team. This is an exciting opportunity to support the day-to‑day operations of a busy Costa outlet within a healthcare environment, ensuring the highest standards of service and quality.

Working alongside the Store Manager, you’ll help lead a motivated team, maintain operational excellence, and deliver outstanding experiences for our customers.

Main Responsibilities

• Support the Manager in the daily running of the Costa store
• Lead, motivate, and inspire the team to deliver exceptional customer service
• Assist with staff rotas, stock management, and ordering supplies
• Ensure the café is clean, well‑presented, and compliant with all health and safety standards
• Help manage cashing‑up, record keeping, and other administrative tasks
• Maintain a positive and professional atmosphere within the team
• Step up and take responsibility in the Manager’s absence

About You

• Previous experience in a supervisory or team leader role within a café, retail, or catering environment
• Strong communication and leadership skills
• Excellent customer service focus with a proactive attitude
• Reliable, well‑presented, and able to work under pressure
• A team player with the ability to use your own initiative
• Committed to maintaining high standards of hygiene and safety

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package that includes, but is not limited to:

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un‑wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!