Corporate Receptionist - Mandarin Speaking

ISS UK Limited; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facility services company in London seeks a Client Services Team Member. You will enhance workplace experiences, manage service requests, and ensure client satisfaction. Ideal candidates will have customer service experience, good communication skills, and must speak Mandarin. Join us in fostering a positive workplace culture.

Qualifications

• Relevant corporate/hospitality/customer service experience required.
• Mandarin speaking is a must.

Responsibilities

• Own the touchpoint journey and user-centric concepts.
• Establish good working relationships with customers.
• Engage with key stakeholders for efficient service.
• Handle client requests and inquiries effectively.
• Ensure client site procedures and standards are met.

Skills

Customer service experience

MS Office

Excellent communication skills

Time management

Mandarin speaking

Job description

InISSwecreateplacesthatwork,thinkandgive.Youwillformakeypartofthisplacemakingculture,drivingthecustomertouchpointjourney,asanambassadorofexceptionalworkplaceexperienceforboththeclientandISS.

WithinthepositionofClientServicesTeamMemberyouwillbeworkingaspartoftheworkplaceexperienceteam,curatingaworkplaceenvironmentthatincreaseswellbeing,productivityandenhancescompanyculturethatourenduserswanttobeapartof.ActivelyseekingopportunitiestoimproveonsiteserviceexperienceanddeploynewinitiativesinlinewiththeISSGlobalStrategy.

Key Responsibilities

• Ownthetouchpointjourneyandusercentricconcepts
• Establishgoodworkingrelationshipswiththecustomersinordertoberecognisedasthenaturalgotopersonandatrustedpartnertodeliveronourvalueproposition
• Engagewithallkeystakeholderssoastoensureacollaborativeandefficientapproachandaswiftresponsetoallservicerequests
• Effectivelydealwithallbusinessuser/clientrequestsandenquiriesexceedingexpectationsinallareasoftheoperations
• AsabrandambassadorforISSandtheclientyouwillberesponsibleinensuringthatallclientsiteproceduresandstandardsaremet
• Tofocusoncuratedexperienceanddrivetheagendaforourendusersandcustomer
• Toshowresponsibilityforpersonalhealthandsafety,andthatofothersintheconductofthe jobinlinewithISSSupportServicesandLegalrequirement.
• ToworkaspartoftheworkplaceteamwithinFrontofHouseprovidingseamlessandeffectivedeliveryofallserviceslinestoinclude;meetingroomandvisitormanagement,Switchboardandemailmanagement,events

Experience & Traits

• Relevantcorporate/hospitality/customerserviceexperience
• Ideallyhaveexperienceworkingwithsystems(e.g.MSOffice)
• Highdegreeofaccuracy
• Excellentcommunicationskills
• Goodtimemanagement
• Excellentcustomerserviceskills
• Abilitytoworkonowninitiativeandaspartofateam
• Motivated,committedandflexible
• Health&Safetyunderstanding
• Mandarinspeaking-required