Corporate Receptionist

Mitie Group plc.; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider seeks a Corporate Receptionist to be the first point of contact, providing exceptional customer service. You will manage the reception, handle inquiries, and ensure a professional environment while supporting administrative tasks. Candidates should possess strong communication skills, be proficient in MS Office, and have at least 2 years of customer service experience. The role is based in York and offers a dynamic work environment.

Qualifications

• 2 years of previous customer service experience within a reception environment.
• Ability to maintain professionalism in fast-paced situations.

Responsibilities

• Greet visitors and manage reception area.
• Handle inquiries and resolve issues professionally.
• Assist with administrative tasks and mail sorting.

Skills

Strong communication skills

Proficiency with MS Outlook, Word, Excel

Organisational abilities

Multitasking abilities

Education

A Level (or equivalent)

Job description

Overview

As a Corporate Receptionist, you will serve as the first point of contact for our organization, providing exceptional customer service to clients, visitors, and employees. Your role is crucial in creating a positive and professional impression of our company. In addition to delivering outstanding customer service, you will maintain high levels of security awareness and adhere to uniform standards to ensure a safe and consistent environment.

Main Duties

As a member of the Guest Services team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

Reception Desk Management

• Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
• Answer and direct incoming calls in a courteous and efficient manner.
• Manage the reception area, always ensuring cleanliness and organisation.
• Provide a site safety brief to everyone signing into the building.
• Proactively assist with any client events.
• Complete online Fire Warden Training and support site duties during a building evacuation.
• Conduct weekly stock checks and order required stationary to maintain supplies for front of house.
• Provide training for new team members and temporary team members.
• Ensure all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Maintain up to date health and safety folders, under direction from the front of house manager.
• Report any faults or health and safety concerns to the relevant person or department.
• Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization.

Security Awareness

• Monitor and control access to the premises, following established security protocols.
• Verify visitor credentials and issue visitor badges as necessary.
• Remain vigilant for any suspicious activity and report concerns to appropriate personnel.

Customer Service Excellence

• Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
• Offer accurate information about the company, its services, and facilities.
• Handle inquiries and resolve issues promptly and effectively, always maintaining a high level of professionalism.

Administrative Support

• Assist with sorting mail, managing courier deliveries, and booking meeting rooms.
• Respond to the Reception Inbox, ensuring all emails are replied to in a timely manner.
• Receive daily parcel deliveries and notify recipients.
• Manage administrative tasks such as monthly visitor figures, internal auditing and staff passes report.
• Keep the front of house QHSE folder and documentation up to date.
• Maintain electronic and physical filing systems to guarantee efficient record‑keeping.
• Support other departments with various administrative duties as needed.

Uniform Standards

• Adhere to company uniform guidelines, always maintaining a neat and professional appearance.
• Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively.
• Serve as an ambassador for the organization, embodying its values and standards through attire and demeanour.

Front of House Coordinator Duties (if applicable)

• Support Workplace Management with Fire Alarm testing (where applicable).
• Regularly complete kitchen checks to ensure adequate milk supplies and cleanliness, ensuring the dishwasher is empty after use.
• Check meeting rooms for stationery, whiteboard cleanliness and flip‑chart paper stock.
• Inspect each meeting room after bookings to ensure it is in suitable condition for the next meeting.
• Verify printers are working and that paper and ink levels are not running low; top up where applicable.
• Complete weekly checks of all fire extinguishers, confirming location and expiry dates.
• Check First Aid boxes weekly, verifying dates and content accuracy.
• Conduct floor walks, reporting any maintenance or cleaning issues.
• Maintain stationary stock levels and reorder when required.
• Ensure confidential bins are emptied when needed.
• Complete building inductions for new staff ahead of pass issuance.
• Perform weekly checks of all fire doors, ensuring they are clear of obstructions.

Company Policy & Training

• All team members must read and sign the site SOP & Uniform standard.
• Follow the Absence Management process at all times.
• Have 2 years of previous customer service experience within a reception, switchboard or room booking environment, or be a qualified First Aider or willing to undertake a course. Experience is beneficial but not required as all training will be provided.

Skills and Knowledge

• Strong communication skills (both written and verbal).
• Proficiency with computers and software packages such as MS Outlook, Word, Excel, and PowerPoint.
• Confidence in interacting with all levels of the business and guests.
• Excellent organisational and multitasking abilities, with keen attention to detail.
• Ability to maintain composure and professionalism in fast‑paced or challenging situations.

Education or Certification

• 2 years of reception/administration experience (beneficial, not required).
• A Level (or equivalent).

Mitie Values and Behaviours

People – Mitie is a people business. It’s our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy – Our vision and values are built on the simple premise of ‘The exceptional, every day’ – our overarching commitment to both our customers and our colleagues.

Helpful – We go out of our way to make a difference.

Inspiring – We help others to be the best they can be.

Spirited – We give it everything we’ve got. We do good things for each other, the environment and the community, appreciate diversity, demonstrate team spirit, and celebrate success.

Pioneering – We do things that excite and amaze, bringing new ideas to the way we do things and embracing new thinking and technologies.

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.

Note

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.