Corporate Receptionist

Mitie Group plc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Corporate Receptionist to manage the reception area and provide a warm, professional service. The ideal candidate will have 1 to 2 years of experience in corporate environments and exceptional communication skills. This role requires immaculate grooming and personal presentation, as well as the ability to engage with clients and colleagues effectively.

Qualifications

• 1 to 2 years' experience in corporate workplaces, customer service, or tourism/hospitality.
• Exceptional verbal, written and interpersonal communication.
• Immaculate grooming and personal presentation.

Responsibilities

• Own the Reception Area and manage visitor access.
• Deliver a warm, professional service to all building users.
• Proactively identify and resolve building issues.

Skills

Customer engagement

Communication

Organization

Attention to detail

Tools

Outlook

Word

Teams

Chrome

Condeco

ProxyClick

Job description

Overview

Corporate Receptionist – Mitie

Job Title: Corporate Receptionist. Reporting to: Zygimantas Bauras. Working Hours: 08:00 to 17:00. Compensation: £13.89 p/h (approx £28,888 p/a).

Responsibilities

• Own the Reception Area and manage the access/egress of all visitors and contractors in accordance with the Client's defined processes.
• Deliver a warm, professional and engaging service that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues).
• Be an active, contributing member of the Guest Services team and ready to support any area as needed.
• Ensure all visitors are apprised of emergency evacuation procedures and know where to enter/leave the Client premises via designated access points.
• Positively identify all visitors and contractors before granting access and check them in.
• Be highly visible, always available, and the go-to person for queries.
• Maintain immaculate grooming, approachable demeanor, and helpfulness at all times.
• Deliver the Signature brand standard experience and handle special requests with intuition and empathy.
• Manage colleague and visitor preferences for time on site and respond to various situations accordingly.

Main Duties & Experience

• Operate with a "How Can I Help" mindset; deliver a professional, friendly and attentive experience.
• Anticipate the needs of visitors and colleagues; proactively identify and resolve building issues.
• Proactively manage queues to make arrival/departure processes efficient; act as the face of the facilities team.
• Greet and acknowledge all visitors and colleagues in lobby areas, ensuring they receive exceptional service.
• Maintain professional conduct in line with standards, procedures and policies.

Process

• Support onsite facilities inspections, floor walks and service audits; proactively log work orders.
• Triaged and respond to colleague queries (in person, email, online) or direct to appropriate team or self-service channels.
• Ensure communication and follow-up on problems, visits or requests; perform administrative tasks and ad hoc reporting.
• Manage passes and other stationery; maintain an audit trail; stay informed about building activities and planned maintenance.
• Order peripheral items (IT kit, uniform, stationery); respond to shared mailbox queries same day; maintain and file emails appropriately.
• Provide daily visitor forecasts to the FM and leadership team; register all visitors before the next working day.
• Act in accordance with health and safety and manual handling procedures.

Service

• Provide first-line response to Audio Visual queries; perform regular checks of meeting rooms and log work orders as required.
• Support setup and tidying of collaboration and meeting spaces; provide visitor and colleague information on local amenities and services.
• Establish rapport with frequent visitors and keep relevant teams informed of preferences; create or update signage as needed.
• Check-in/check-out visitors and manage access according to client policies.

Security & Partnership

• Ensure temporary passes are issued only to Client employees after identity confirmation; ensure identity badges are displayed.
• Assist Security in incident response; act as Fire Marshal when required; monitor for safety or security irregularities and escalate as needed.
• Welcome and manage contractors on site and cooperate with the Security team, keeping protocols and procedures.
• Provide support to the wider service team and build relationships across workstreams to operate as OneMitie; provide ad hoc cover as needed.

Person Specification

• 1 to 2 years' experience in corporate workplaces, customer service, or tourism/hospitality.
• Exceptional verbal, written and interpersonal communication; commitment to service excellence.
• Immaculate grooming and personal presentation; comfortable with wearable and mobile tech (radios, headsets, tablets).
• Ability to identify and resolve issues; meet/exceed client expectations; proficient in Outlook, Word, Teams, and Chrome.
• Competent with visitor/space management tools (e.g., Condeco, ProxyClick); able to handle large volumes of queries across platforms.
• Core skills: accountability, organization, prioritization, initiative, customer engagement, communication, adaptability, attention to detail.

Values & Health & Safety

• Adhere to Mitie values and behaviours: People, Trustworthy, Helpful, Inspiring, Passion, Spirited, Fresh thinking, Pioneering.
• Follow Group and company health and safety policies; report deficiencies; use PPE properly; raise issues or training needs to line manager.