Corporate Move Manager

Relocruitment; Kings Langley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading removals and storage firm in Kings Langley is seeking a Corporate Move Manager. This role involves providing high-quality advice to corporate clients and managing global consignments. Candidates should have a strong background in international removals, excellent communication skills, and a customer-focused mindset. The firm offers a dynamic environment and the opportunity to build strong client relationships.

Qualifications

• Previous international removal experience with corporate customers.
• First class communication skills, both written and verbal.
• Excellent customer service skills and telephone manner.

Responsibilities

• Manage complete door to door services.
• Provide customer service in line with KPIs and contract requirements.
• Liaise with agents, suppliers, and internal departments.

Skills

International removal experience

Communication skills

Customer Service skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

RELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe.

They are now looking for a Corporate Move Manager to join their busy team based in Hertfordshire.

As the Corporate Move Manager, you will be responsible for providing advice and information to corporate customers in line with contractual agreements.

You will have a high regard for customer service and quality standards, and you will closely monitor the tracking of consignments worldwide via their centralised system, whilst ensuring that all internal departments, sister companies and service suppliers are adhering to customer expectations and contract requirements.

Responsibilities

• Move manage complete door to door services.
• Provide complete customer service and officer contact in line with KPI's and contract requirement.
• Liaise with agent network, service suppliers and internal departments for operational requirements.
• Manage financial and operational process file through their operational system.
• Manage financials of each file in line with contracted rates and specification.
• Issue and collection of PMR from officer at end of move.
• Assist the Team leader to develop account relationships and on-board new departments.
• Any additional admin duties where time permits and as required.

Skills, knowledge & experience

• Previous international removal experience with corporate customers
• First class communication skills, both written and verbal.
• A proactive and optimistic attitude.
• Excellent Customer Service skills.
• Excellent telephone manner.
• Previous experience with Microsoft Word, Excel, and Outlook.
• Adaptable to the various tasks required and a team player.
• Well presented, reliable and punctual.

Personal Attributes

• Customer focused.
• Proactive.
• Organised.
• Ability to work under pressure and deliver to deadlines.
• Flexible.
• Approachable.
• Motivated