Corporate Communications Lead

British Airways PLC; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading airline is seeking a Corporate Communications Lead to develop strategic communications that enhance brand reputation. This role involves creating comprehensive communication plans, engaging with media, and collaborating with senior leadership. The ideal candidate should have significant experience in corporate communications, strong storytelling skills, and the ability to manage relationships with journalists. They will contribute to maintaining the airline's voice in a fast-paced environment while participating in crisis preparedness activities.

Benefits

Unlimited standby tickets on flights

Discounted airfares for friends and family

Opportunities for professional development

Qualifications

• Significant experience in corporate communications focused on media engagement.
• Ability to craft high-quality communication plans aligned with business objectives.
• Experience supporting senior leadership in complex communication scenarios.
• Understanding of the news landscape and strong storytelling instinct.
• Ability to measure communication effectiveness and improve output.

Responsibilities

• Lead development of strategic communications promoting corporate narrative.
• Deliver core corporate communications content, translating complex data.
• Identify high-value media opportunities to amplify leadership voice.
• Develop media engagement strategies for senior leadership events.
• Cultivate relationships with journalists supporting smooth press office operations.
• Participate in crisis preparedness and on-call activities.

Skills

Media engagement

Strategic planning

Relationship building

Storytelling

Attention to detail

Job description

A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Corporate Communications Lead

New Year,New Career??

Join our dynamic Corporate Affairs team at British Airways as a Corporate Communications Lead, where you will lead the development and delivery of strategic communications that champion our corporate narrative.

This role is pivotal in promoting our strategy, including financial reportingand CEO/C-suite media engagement, ensuring our brand reputation is strengthened across the media landscape.

WhatYou'llDo

• Create, develop, and deliver a comprehensive plan of corporate communications activity that promotes British Airways' strategy,objectives, and corporate narrative, always seeking innovative ways to present information.

• Deliver all core corporate communications content, including financial reporting, annual reports,and sustainability communications, translating complex data and issues into clear, engaging narratives.

• Proactivelyidentifyand deliver high-value media opportunities, including coverage, interviews, and thought leadership,whichamplifiesthe voice of our leadership and align with businessobjectives.

• Partner closely with our CEO and C-suite to develop media engagement strategies, create compelling speeches, briefs, and presentation content for both UK-based and global events, andinitiateexternal profile opportunities.

• Cultivate strong relationships with key journalistsand industry correspondents, ensuring our voice is well represented in the media and supporting the smooth running of the press office and Media Centre, especially during times of disruption or crisis.

• Amplify all communications work via other stakeholders in Corporate Affairs, including Public Affairs, Communications Business Partners, and Social Media teams.

• Monitor competitor and industry activity, sharing insights and ensuring strategic communications are amplified across wider Corporate Affairs channels.

• Participate in crisis preparedness and on-call activities to support reputational resilience and contribute to the wider team as needed.

Hybrid Working Model & Weekend Cover Requirements

This role is based on a low hybrid working model, requiring aminimum offourdays a weekin the Waterside (WTS)HQofficebasedadjacent to Heathrow's terminal 5.

To ensure robust media coverage and operational support, you will alsoparticipatein ashared team rota for phone cover across some weekends. This expectation is designed to maintain our high standards of responsiveness and reputational resilience; with weekend duties distributed fairly among team members. (Including some Bank Holiday periods)

What You'll Bring to British Airways

You will bring acollaborative and proactive approach,demonstratingstrong initiative, curiosity, and sound judgement in all that you do. Your excellent planning and organisational skills will enable you to manage competing priorities and deliver to tight deadlines in a fast-paced environment. With strong interpersonal and relationship-building abilities, you will work effectively with both internal and external stakeholders. Yourpositive and flexible mindset, combined withresilience under pressure, creativity, and a passion for storytelling, will help drive strategic impact. Attention to detail, accuracy, and the ability to work both independently and as part of a team are essential qualities you will contribute to British Airways.

Your Experience

• Significant and relevant experience in professional corporate communications, with a focus on media engagement and strategic planning.

• Demonstrable ability to craft and execute high‑quality, strategic communication plans and content aligned with businessobjectives.

• Experience supporting senior leadership profiles, particularly in complex or sensitive communication scenarios.

• Strong understanding of the news and political landscape, with an instinct for storytelling and media opportunity.

• Experience in measuring the effectiveness of communications and acting on results to improve output.

Ready to help shape the voice of one of the world's most iconic airlines? Apply now and be part of a teamthat'sas ambitious as you are!

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.