Copy of Customer Service Advisor 6 Month Fixed Term Contract

DPD Group UK; Bristol; On-site; GBP 25,000; Full time

Job summary

A leading logistics company in the United Kingdom is seeking an experienced Customer Services Advisor to join their friendly team. The role involves assisting customers with parcel delivery queries and resolving any issues proactively. Candidates should have proven experience in customer service, excellent communication skills, and strong administrative capabilities. The position offers full-time employment and a range of benefits including holiday trading and a maternity package.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite car parking

Health Kiosks

Discounted shopping

Milestone Days off

Free eye tests

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Excellent administration skills with the ability to use Microsoft Office.

Responsibilities

• Answer queries regarding delivery status and provide Proof of Delivery.
• Investigate missing parcels and resolve delivery disputes.
• Promote company products and services to customers.

Skills

Sales Experience

Time Management

Customer Service

Order Management System

Dealership Experience

Retail Sales

Tools

Microsoft Office

Job description

Overview

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers Shift Managers and Operations Managers to identify issues proactively, problem solve and take accountability and ownership for resolving these issues.

Responsibilities

• Answer any queries with relation to a delivery status and supplying Proof of Delivery (POD)
• Carry out thorough investigations for missing parcels and resolve delivery disputes
• Promote company products and services to new and existing customers

Qualifications

• Proven and demonstrable experience of working in a fast paced customer service environment
• Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• Polite and professional at all times with a willingness to go the extra mile to exceed customer expectations
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self‑motivation and initiative to effectively problem solve
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 × salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job

Additional Information

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer many development and promotion opportunities.

Employment Details

Remote Work: No

Employment Type: Full-time

Vacancy: 1

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service