CoP Quality Assurance Officer

Irwin Mitchell; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading law firm in the UK is seeking an individual to ensure that File Reviews are completed in line with policies and to support business improvement projects. The role involves managing risks, delivering documentation, and maintaining high service standards. Strong relationship management with stakeholders is key. This position also offers generous benefits including extra holiday and well-being initiatives.

Benefits

25 days holiday plus bank holidays

Generous and flexible pension schemes

Two days of paid volunteering annually

Westfield Health membership

Responsibilities

• Ensure File Reviews are completed on behalf of the national COP Team in line with policies.
• Support business improvement projects and changes as required.
• Define and improve operational and accounting processes.
• Manage risks and issues throughout projects.
• Deliver required documentation on projects to a high standard.
• Regularly review operating processes to maintain service quality.
• Develop relationships with all COP offices and internal stakeholders.
• Ensure compliance with financial and court requirements.

Job description

Your Role

and What You'll Be Doing

The primary purpose of the role is to ensure File Reviews are completed on behalf of the national COP Team. This will be in line with the COP Supervision policy and File review protocol. You will also be required to support the team with the delivery of business improvement projects and business critical change, as required.

Your role will include but is not limited to the following tasks :

• Ensure File Reviews are completed and delivered at the rate required by the COP Supervision policy and COP File Review protocol.
• Work with COP Risk Lead to enable Support to work as efficiently as possible. This means you will help define and improve the current financial, operational, and accounting processes to drive better working practices, ensure robust controls, and minimise risk. This includes delivery of documented processes including flowcharts, process narratives, process risk & controls matrices, test plans, periodic balance sheet reconciliations, etc.
• Ensure management of risks and issues against the projects or change, ensuring that adequate planning and contingencies have been put in place to cope with any problems that occur.
• Deliver all required documentation on projects to a high standard, e.g. business requirements specifications, change request documentation, user acceptance plans / scripts, process maps, projectplans, reports
• Undertake regular reviews of operating processes and systems to ensure high level of service and technical proficiency is maintained within the department.
• Develop and maintain relationships with all COP offices. The job holder should also develop and maintain strong links with internal stakeholders including : PI, IM Accounts, IT, Central Change.
• Ensure all activity is in reference to costs recovery guidelines and analysis, to ensure that any overheads are kept to an absolute minimum.
• Ensure team adherence to agreed financial and court requirements across the business, and compliance with Generally Accepted Accounting Principles.

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands : Our People, Our Community, Our Environment and Our Pro Bono.