Coordinator - Disrepair

Sovereign Network Group; Hertford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization in Hertfordshire is seeking a detail-oriented Coordinator - Disrepair to manage Legal Disrepair cases and ensure compliance with housing legislation. This role involves liaising with various stakeholders, handling invoices, and coordinating repair works. The ideal candidate will have strong experience in dealing with vulnerable residents and managing high-volume workloads. The organization values diversity and offers excellent benefits, including generous holidays and a matched pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package

Wellbeing days and paid volunteering days

Generous matched pension scheme

Private medical and dental insurance options

Gym Membership discounts

Qualifications

• Proven experience managing a high-volume workload.
• Strong understanding of the Pre-Action Protocol for Housing Disrepair.
• Knowledge of Housing Legislation.
• Coordinating repair works & appointments related to damp, mould, structural damage.

Responsibilities

• Administer live Legal Disrepair cases and Environmental Health cases.
• Ensure compliance with housing legislation.
• Coordinate with legal teams, surveyors, and residents.
• Manage invoices for contractors and legal representatives.
• Schedule and monitor repair works.

Skills

Collaborating with internal departments

Experience dealing with vulnerable residents

Preparing and reviewing legal documentation

Maintaining case files and generating reports

Using housing management software

Proficient in Microsoft Office

Tools

Northgate

CRM

Job description

We are seeking a detail-oriented and proactive disrepair admin officer who will be responsible for the administrational management of live Legal Disrepair cases, as well as Environmental Health cases or those considered to be of a more complex nature. Assisting with the management of the contracts to successfully deliver high quality VFM services to the organisation's residents and drive through service improvement measures identified in root cause analysis of the service failures being managed.

Legal Compliance

Ensure all actions comply with relevant housing legislation, including the Landlord and Tenant Act 1985, Homes (Fitness for Human Habitation) Act 2018, and Pre-Action Protocol for Housing Disrepair Cases. Support compliance with internal policies and regulatory standards (e.g. Regulator of Social Housing).

Liaison with Stakeholders

Act as the key point of contact between legal teams, surveyors, repairs operatives, external solicitors, and residents. Coordinate with internal departments such as Neighbourhood, Legal Services and Customer Services.

Invoice Management

Making payments using our internal invoice system to contractors, surveyors and external legal representatives in a timely and efficient manner.

Customer Communication

Maintain professional and empathetic communication with residents throughout the disrepair process. Provide clear updates, manage expectations, and handle complaints effectively.

Team Inbox Administration

Overseeing the internal disrepair inbox, responding to emails and organising the management of diaries.

Repair Coordination

Work with the Disrepair Officers to schedule and monitor repair works within agreed timescales. Track completion of works to ensure satisfaction of legal obligations and settlement terms.

Inbox Management within a Repairs Service

Proven experience managing a high-volume workload. Strong understanding of the Pre-Action Protocol for Housing Disrepair, including timelines, documentation, and procedural requirements, and Knowledge of Housing Legislation. Coordinating repair works & appointments related to damp, mould, structural damage, leaks, or other habitability issues.

Experience and Skills

• Collaborating with internal departments (e.g., asset management), surveyors, contractors, legal representatives, and external solicitors.
• Experience dealing with vulnerable residents, handling complaints, and resolving issues in a sensitive, empathetic, and professional manner.
• Preparing and reviewing legal documentation such as disrepair schedules, letters of claim, repair histories, and photographic evidence.
• Proficient in maintaining case files and generating reports for management.
• Strong experience using housing management software (e.g., Northgate, CRM etc).
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital case tracking tools.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About the Role

We have a great opportunity to join Sovereign Network Group (SNG) as a Coordinator - Disrepair within our Property Services team. You'll be based from our office in Hertfordshire. This role will combine office and home working to ensure a positive work/life balance.

About SNG

It’s an exciting time to join us as Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

Equality, Diversity and Inclusion

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Join us

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!