Conversational Designer

Pontoon Solutions; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment consultancy is seeking a Senior Conversational Designer to evolve traditional chatbots into advanced agentic AI experiences. Based in London, this role emphasizes designing customer-facing conversational AI, utilizing LLMs. Candidates should have hands-on experience in Conversational AI and a background in content design. This temporary role offers an opportunity to work within a major UK financial services organization, with a rate of £600 per day inside IR35.

Qualifications

• Strong, hands-on experience in Conversational AI.
• Background in content design transitioning to conversation design.
• Experience designing conversational interfaces using large language models.

Responsibilities

• Lead the design of customer-facing conversational AI experiences.
• Apply conversation design principles to probabilistic AI systems.
• Work across discovery, journey mapping, and problem framing.

Skills

Conversational AI

Content design

Designing conversational interfaces with LLMs

Collaboration with design and engineering teams

Understanding human conversation fundamentals

Tools

Figma

Job description

Senior Conversational Designer (Conversational AI / Agentic AI)

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Location

London – 2 days per week onsite (Thursday & Friday, with some flexibility)

Contract

6 months (strong likelihood of extension)

Rate

£600 per day (inside IR35)

The Opportunity

We’re working with a major UK financial services organisation that is investing heavily in next-generation Conversational AI. This role sits within a brand-new, greenfield proposition, focused on evolving traditional chatbots into agentic AI experiences that can reason, act, and support customers in more meaningful ways.

This is a rare opportunity for a senior-level conversational designer to help define the approach, processes, and standards for conversational AI at enterprise scale, within a highly visible and innovative programme.

What You’ll Be Doing

• Lead the design of customer-facing conversational AI experiences, including an AI-powered savings and investments assistant
• Apply core conversation design principles to complex, probabilistic AI systems and agentic workflows
• Design and evolve natural, human-like back-and-forth conversational interactions
• Work across discovery, journey mapping, and problem framing to deeply understand user needs
• Help establish new design processes and ways of working in an environment with no existing blueprint
• Collaborate closely with designers, product, and engineering teams
• Take ownership of design decisions, clearly articulate the rationale, and influence direction across the team

What We’re Looking For

• Strong, hands‑on experience in Conversational AI (essential)
• Background in content design, with a clear move into conversation design
• Deep understanding of human conversation fundamentals and how they translate into machine‑led interactions
• Experience designing conversational interfaces using large language models (LLMs)
• Comfortable working in fast‑paced, experimental environments with evolving requirements
• Confident senior designer who can lead through ambiguity and bring others along
• Curious, engaged, and ideally active in design communities, bringing external thinking into the organisation

Tools & Technologies

• Figma
• Large Language Models (LLMs)
• Conversational and agentic AI interfaces

Candidates will ideally show evidence of the above in their CV to be considered please click the “apply” button.

Please be advised if you havent heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.