Control Room Manager

SSR General & Management; City Of London; On-site; GBP 63,000 - 75,000; Full time

Job summary

A leading security services specialist in London is looking for a Control Room Manager to spearhead the launch of a state-of-the-art security control room. The role involves responsibilities like managing security operations, implementing policies, and training a high-performing team. Ideal candidates should have experience in crisis management and security systems, along with strong leadership skills. This unique opportunity offers a competitive salary of up to £75K plus bonuses and benefits.

Qualifications

• 5+ years of experience managing a security control room in a high-risk environment.
• Strong background in crisis response and emergency planning.
• Proven experience in training and developing security personnel.

Responsibilities

• Lead the launch and operation of a new security control room.
• Develop and implement operational policies and procedures.
• Supervise a high-performing team and manage 24/7 operations.

Skills

Leadership and team management

Crisis management

Analytical and decision-making skills

Effective communication

Proficiency in security systems management

Tools

MS Office

Security monitoring platforms

Job description

Control Room Manager

to £75K + Bonus + Benefits Package

Based West London

We are recruiting a Control Room Manager for our client a leading security services specialist. In this exciting opportunity the successful candidate will lead the launch of a brand-new, state-of-the-art security control room at one of London's most prestigious iconic multi-purpose destinations. The Control Room Manager will be responsible for the CCTV, alarms, incident response, and 24/7 security operations across a high-profile estate. This role offers a rare opportunity to build a control room operation from the ground up, shaping policies, technology, team culture, to lead, train, and develop a high-performing team while working closely with emergency services and senior stakeholders. This is a truly exciting and rare opportunity.

Skills

• Leadership and team management, including shift supervision and performance reviews
• Crisis management and emergency response coordination
• Incident detection, assessment, and reporting
• Development and implementation of policies, procedures, and operational standards
• Training design and delivery for security and control room personnel
• Proficiency in security systems management: CCTV, access control, alarm panels
• Effective communication with internal teams, senior stakeholders, and external agencies
• Analytical and decision-making skills under pressure
• Rostering, resource planning, and shift management
• Use of IT and security management software (MS Office, security monitoring platforms)

Knowledge

• Security control room operations and best practice frameworks
• Emergency planning, crisis response, and business continuity principles
• CCTV, fire alarm, and access control systems
• Security reporting standards, GDPR, and data protection compliance
• Regulatory and legal compliance requirements relevant to high-profile estates
• Industry trends in security technology and control room operations
• Multi-agency coordination (police, fire, emergency services)
• High-risk environment operational protocols

Experience

• Managing a security control room in a high-risk, fast-paced environment
• Leading incident management, crisis response, and emergency planning exercises
• Designing, implementing, and maintaining control room policies and procedures
• Recruiting, training, and developing a high-performing security team
• Oversight of 24/7 security monitoring operations
• Writing comprehensive security reports, procedural documentation, and business cases
• Working with IT/technical teams to maintain operational security systems
• Direct collaboration with law enforcement, emergency services, and senior stakeholders