Contracts Supervisor

Halma Plc; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology company in the UK is seeking a Customer Operations Manager to supervise and support a team responsible for order management and customer communication. The role requires strong leadership skills, effective communication abilities, and an organized approach to manage multiple priorities. This position demands familiarity with administrative tasks, compliance in operations, and collaborative skills to liaise with various teams, ensuring timely and accurate processing of orders and invoicing.

Qualifications

• Strong administrative skills and familiarity with Microsoft Office.
• Excellent communication skills, both verbal and written.
• Ability to think analytically and solve problems.

Responsibilities

• Supervise a team of Customer Operations Administrators.
• Ensure compliance with company policies and regulations.
• Act as the escalation point for customer issues.
• Liaise with various departments to optimize processes.
• Monitor performance and service levels to ensure standards.

Skills

Leadership

Communication

Organization

Customer Focus

Problem Solving

Education

Strong administration background

Tools

Microsoft suite

Job description

Help grow a safer, cleaner, healthier future for everyone, every day. Join us at HWM Global Ltd, a Halma operating Company, where we innovate to keep critical resources flowing.

Team Management & Leadership

• Supervise and support a team of Customer Operations Administrators across multiple regions and service lines.
• Monitor daily performance to ensure timely and accurate order processing, invoicing, and customer communication.
• Conduct regular team meetings and 1:1s to maintain alignment and engagement.
• Provide hands‑on assistance with operational tasks during peak periods or staff shortages.
• May be assigned responsibility for managing operations within a specific region.

Operational Oversight

• Oversee the accurate and consistent execution of order management, invoicing, RMA processing, logistics coordination, and documentation.
• Act as the escalation point for complex or high‑impact customer issues, ensuring swift and effective resolution.
• Monitor service levels and KPIs to maintain operational standards.

Order Processing And Invoicing

• Ensure timely and accurate processing of customer orders across all regions.
• Oversee invoicing activities to maintain compliance and accuracy.
• Coordinate with Finance to resolve any billing or payment discrepancies.

Cross‑Functional Collaboration

• Liaise with Sales, Planning, Production, Supply Chain, and Finance to ensure seamless order‑to‑delivery and service processes.
• Communicate effectively with internal teams to resolve operational issues promptly.

Reporting & Documentation

• Oversee the accuracy and completeness of customer and internal reports.
• Ensure systems are updated in real‑time and documentation is maintained in line with audit requirements.

Compliance

• Ensure adherence to company policies, GDPR, export/import regulations, and health & safety standards.
• Maintain accurate records and documentation for audits and internal reviews.

Responsibilities

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Highly organised with a proactive, solution‑focused mindset.
• Able to manage multiple priorities in a fast‑paced environment.
• Customer‑focused with a commitment to continuous improvement.

Qualifications/Training

• Strong administration background.
• Familiarity with Microsoft suite.
• Excellent communication skills, both verbal and written.
• Analytical thinking and problem‑solving ability.
• Knowledge of import/export processes is an advantage.