Contracts & Sales Operations Specialist (Enterprises Software/Saas Companies)

Staffworx Limited; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading management solutions company in London is seeking an experienced Contracts & Order Management Specialist to oversee the management of complex contracts and ensure accurate billing practices. This role involves working closely with systems like SAP and Salesforce, alongside various stakeholders to enhance operational efficiency. Candidates should have at least 3 years of relevant experience and proficiency in contract operations.

Benefits

Competitive day rate

Flexible hybrid working

High-impact role

Qualifications

• 3 - 5+ years experience in contract operations and order management.
• Hands-on expertise with SAP, Salesforce, and/or Dynamics 365.
• Strong knowledge of complex commercial structures and change control.

Responsibilities

• Create and manage complex contracts with varied billing types.
• Review sales orders for accuracy and resolve discrepancies.
• Ensure contract data enables accurate invoicing.

Skills

Contract administration

Detail orientation

Cross-functional communication

Tools

SAP

Salesforce

Dynamics 365

Job description

Overview

We re looking for an experienced Contracts & Order Management Specialist to join the team. you'll play a key role in supporting the setup, management, and amendment of complex contracts including Statements of Work, multi-line agreements, SKUs and varied billing models.

you'll be hands-on with SAP, Salesforce and/or Dynamics 365, ensuring contracts are structured correctly, aligned with business processes, and ready for accurate billing. This role will suit someone with a background in contract administration, sales operations or deal desk/order management, who is comfortable navigating detail and ensuring data accuracy across systems.

Similar titles in other companies; Deal Desk Specialist/Analyst, Contract-to-Cash Analyst, Quote-to-Cash Specialist, Commercial Contracts Specialist, Contract Administrator, Sales Operations Specialist, Order Management Specialist, Commercial Operations Analyst, Contract & Order Management Specialist, Contracts & Sales Operations Specialist

What you'll do

• Create & manage complex contracts: Configure multi-line/multi-SKU customer contracts and SOWs with varied billing types (e.g., recurring, usage-based, fixed-fee, milestones).
• Order operations: Review sales orders for accuracy, pricing, discounts, terms, and revenue-impacting fields; resolve discrepancies before booking.
• Amendments & change control: Process renewals, upsells, downsells, extensions, and scope changes; maintain full audit trails.
• Billing readiness: Ensure contract and order data enables timely, accurate invoicing; partner with Finance on billing schedules and credit/debit memos.
• Data quality & governance: Own data hygiene across core systems; drive standardisation of fields, templates, and workflows.
• Stakeholder enablement: Serve as SME for SOW and contract processes; coach Sales/CS on best practices and required artefacts.
• Reporting: Produce order/contract status, backlog, and exception reports; surface risks and drive resolution.

What you'll bring

• Proven experience (typically 3 - 5+ years) in contract operations, order management, or revenue operations focused on customer contracts, SOWs, and sales orders.
• Hands-on system expertise with at least two of: SAP, Salesforce, Dynamics 365 (including CPQ/Order Management or equivalent).
• Fluency in complex commercial structures: Multi-SKU bundles, tiered pricing, co-terming, proration, revenue schedules, and mixed billing models.
• Change control mastery: Skilled at drafting/processing amendments, renewals, and scope changes with clean auditability.
• Detail obsession: Comfortable working with large data sets, cross-checks, and reconciliation between systems.
• Cross-functional communicator: Able to partner with Sales, Finance and Legal to unblock issues fast.

Nice to have

• Experience in SaaS/subscription or services organisations with mixed recurring and project billing.
• Familiarity with CPQ tools, rev rec considerations (eg, IFRS 15/ASC 606 concepts) and quote-to-cash workflows.
• Excel/Google Sheets proficiency (lookups, pivots) and comfort with data imports/exports.

What\'s in it for you

• High-impact role shaping our quote-to-cash foundation.
• Collaborative team, clear ownership, and opportunities to streamline processes and tooling.
• Competitive day rate; flexible hybrid working.

Visa Requirement Applicants must be eligible to work in the specified location

How to apply

Please send your CV and a short note highlighting:

1. A complex SOW or customer contract you configured (what made it complex),
2. An amendment you processed end-to-end and how you ensured billing/revenue accuracy,
3. The systems you\'ve used (SAP, Salesforce, Dynamics 365) and your specific workflows in each.