Contracts & Operations Manager

NHS; Stoke-on-Trent; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A healthcare organization in Stoke-on-Trent seeks a Contracts & Operations Manager to lead all contracting activities for vital healthcare services. The role involves overseeing contract lifecycle management, ensuring compliance with legal standards, and collaborating with stakeholders to improve service quality. Ideal candidates will have a degree in business or healthcare management, management experience, and skills in negotiations and financial monitoring. Flexible working options available.

Benefits

Flexible working

Home or remote working options

Qualifications

• Educated to Degree level in business or healthcare management.
• Experience in a managerial capacity within a healthcare setting.
• Further specialist training in Contract Management.

Responsibilities

• Oversee the contract lifecycle and monitor performance.
• Negotiate and develop contractual agreements.
• Ensure compliance with legal standards.

Skills

Contract management

Negotiation

Financial management

Stakeholder collaboration

Quality improvement

Data analysis

Education

Degree in business or healthcare management

Further qualification in Procurement or Contract Management

Tools

Xero

MS Office

Excel

Job description

East Staffordshire Primary Care Network is seeking an experienced Contracts & Operations Manager to lead all contracting activities for healthcare services across the Network. This pivotal role ensures robust contractual arrangements, identifies savings whilst managing risks. The role will also involve overseeing the governance and quality arrangements for the systems and structures. The role will involve opportunities to operationally lead on portfolio areas to continuously improve the quality and safety of services.

If you would like to join our experienced team and work on advancing innovative concepts that make a real impact for our patients, we would like to hear from you. In addition to the online application please can provide a covering letter with:

1. How you fulfil the essential criteria?

2. What appeals to you most about the role?

3. What can you bring to the role?

Main duties of the job

The role oversees end-to-end contract management, including negotiating and drafting agreements, managing contract lifecycles, monitoring provider performance, ensuring compliance with legal and regulatory standards, and controlling contract spend to deliver value for money. It includes active risk identification and mitigation, supplier and stakeholder collaboration, and leading procurement processes from requirements definition to tender evaluation and contract award.

Governance and quality responsibilities include ensuring compliance with GDPR, FOI, health and safety and wider NHSE, NICE and CQC requirements. The role produces performance and quality reports, informs members of risks and quality issues, maintains strong governance frameworks covering safeguarding, data protection and information governance, and leads risk assessments, incident reporting and quality improvement also oversees policy development and review.

Financial duties include monitoring Enhanced Services submissions, ensuring timely and accurate claims, and identifying income-maximisation opportunities. Working with the Finance Manager the role supports financial oversight, risk identification, budgeting, cash-flow planning and maintaining robust financial controls to ensure value for money and long-term financial sustainability for the PCN.

About us

East Staffordshire Primary Care Network (ESPCN) is a collaboration of 18 GP practices across East Staffordshire. We collectively serve over 155,000 patients covering Uttoxeter, Burton upon Trent, and the surrounding villages.

The 18 GP Practices formed a Primary Care Partnership in 2017 to encompass our 5 pillars of support. This provided us with an excellent structure to create our Primary Care Network established in 2019, and the foundations of our relationship now.

East Staffordshire Primary Care Partnership (ESPCP) operate as a limited company with directors meeting to oversee financial, quality and operational performance.

Clinical Leadership: GP Partners from all 18 GP Practices, setting clinical priorities

PCN Operational Team: Community Manager, Programme Manager, Research Manager, Digital Transformation Lead and PCN Support Manager.

Finance Team:Finance Manager and Contracts & Operational Manager (vacant)

Our PCN is proud of the successes to date which include key initiatives: Vaccination Programmes, Social Prescribing, JoyApp, Pathfinders, Diabetes 8, Community Pharmacy and Spirometry Hub. Building on our success, the PCN employed a designated Research Lead enabling all our practices to become research ready. Our recent success has been the approval of a Community Research Bus, a mobile research unit designed to take research directly out to all communities.

Job responsibilities

Job Summary:

The role will be responsible for overseeing the contract lifecycle, monitoring performance, identifying savings, managing risk, working with providers and stakeholders to deliver high-quality services. Overseeing the governance and quality arrangements for the systems and structures to ensure accountability for continuously improving the quality and safety of services.

Key Responsibilities:

Contract Management

• Negotiation and creation: Developing and negotiating contractual agreements with healthcare and service providers.
• Contract lifecycle management: Managing contracts from initiation and execution through to renewal and evaluation.
• Performance and compliance monitoring: Ensuring providers meet contractually agreed standards and legal/regulatory requirements.
• Financial oversight: Monitoring and controlling contract spending to ensure value for money and efficiency.
• Risk management: Identifying and managing risks associated with contracts and providers.
• Stakeholder collaboration: Working with the management teams, suppliers, and other external stakeholders to deliver services effectively.
• Procurement: Managing procurement processes, including identifying requirements, evaluating tenders, and awarding contracts.

Governance and Quality:

Compliance: To ensure the PCN compliance with all relevant legal and quality standards including GDPR, FOI and health and safety.

Performance Reporting: To be responsible in the production of performance and quality reports

Quality & Risk: To inform PCN members of issues of quality and risk

Review any latest guidance: liaise with the PCN to ensure that all are aware of and conform to NHSE, NICE, CQC etc

Manage risks and issues: ability to support with recommended outcomes. These are to be reported to the PCN Clinical Director.

Maintain robust governance frameworks: To include information governance, data protection (UK GDPR), safeguarding, CQC requirements, and health & safety.

Lead on risk assessments, incident reporting, and quality improvement activity.

Policies: Development, review and adherence

• Financial Monitoring: Monitor and check the accuracy of the Enhanced Services submissions and ensure all claims are submitted on a monthly and quarterly basis.
• Maximising Income: Explore opportunities to improve the member practices profitability through maximising income and control of overheads.
• Working in collaboration with the Finance Manager to monitor:

Financial Oversight of the Networks financial systems and payments

Financial Management: Ensure that the PCN financial resources are managed and maintained for maximum effectiveness through:

Ensuring financial risks are recognised and appropriate action taken

Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required

Ensuring all claims are submitted in good time and payment made

Financial Sustainability: Ensure value for money and financial sustainability by ensuring sound financial controls, budgets and forecasts are in place for the PCN

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the GP Practice Assurance Board.

Person Specification

Qualifications

• Educated to Degree level in business or healthcare management or equivalent,
• Further specialist training or qualification in Procurement, Contract Management or Project Management,
• Experience of working in a managerial capacity for several years in a healthcare setting

Experience

• Demonstrating background of interpreting and drafting contracts
• Experience of managing performance of contracts and contract particulars
• Contracting and procurement principles: A strong understanding of sourcing and contract management principles.
• Leadership in financial management to include budget process time tabling, financial controls, variance analysis
• Experience on managing procurement processes
• A strong understanding of financial and accounting systems
• Experience and working knowledge of all relevant and
• legislative responsibilities
• Management experience in healthcare setting
• Primary Care specific experience
• Experience with Xero and other accounting packages

Skills & Qualities

• The ability to analyse data and report on a range of subjects, such as performance and savings opportunities.
• Building and maintaining positive relationships with various stakeholders.
• The ability to negotiate effectively to achieve optimal outcomes.
• Familiarity with relevant legal and regulatory standards within the health and social care sector.
• Quality improvement: skills in quality improvement and evidence of ability to apply in practice
• Good organisational skills and ability to manage and priorities tasks in a fast-paced environment
• Good understanding of business planning and financial management
• Financial management: Skills in financial monitoring and control.
• Ability to use a range of software packages
• Analytical and IT skills to include MS Office and Excel applications
• Proficient in Teams
• Knowledge of primary care with strong experience in contract management and quality and governance
• Bid writing: skills in bid writing to support with contract
• management
• Experience in managing change and service development

Personal Skills

• Leadership and collaborative team working
• Conflict resolution and mediation
• Excellent communication skills and the ability to interact at all levels
• Strong inter personal skills, including diplomacy and empathy
• Self-motivated, self-starter
• Desire to drive quality service to patients
• Adaptable, innovative and proactive.
• Diplomatic, politically aware and able to empathise with differing opinions
• Honest, caring and sympathetic.
• Positive and enthusiastic attitude
• Clean driving license and ability to travel between locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working