Contracts Manager

Healthcare; Luton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider in textile hygiene located in Luton is seeking a dedicated individual to enhance service excellence within Facilities Management. You will be responsible for fostering client relationships and ensuring satisfaction, with key tasks including conducting quality checks and tracking service delivery against KPIs. Ideal candidates should have strong communication skills and preferably experience in the NHS environment. The role offers a competitive salary, benefits, and opportunities for career growth.

Benefits

33 Days Holiday

Company Pension

Employee Assistance Programme

Private Medical

Life Assurance

Qualifications

• Excellent communication skills in verbal and written forms.
• Highly customer focused with strong problem-solving abilities.
• Experience within the NHS or Facilities Management environment preferred.

Responsibilities

• Drive service excellence through co-operation with Facilities Management.
• Conduct customer satisfaction appraisals regularly.
• Track usage and spend against expected budget.

Skills

Facilities Management

Excellent communication skills

Customer relationship building

IT literate

Commercial management acumen

Job description

About a career with Elis

Elis is an international multi service provider offering textile hygiene and facility services. We are a leader in circular services allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

Your Mission at Elis

• Drive service excellence through close co-operation with Facilities Management representatives.
• Facilitate regular review meetings and on site quality checks with designated contacts constantly seeking out opportunities to improve systems and procedures.
• First point of contact for day to day issue escalation.
• Undertake regular customer satisfaction appraisals.
• Maintain effective communication with the customer on all agreed actions to ensure that any issues are resolved to their satisfaction.
• Install MyElis and HHD in all locations with refresher training as required.
• Complete monthly review meetings including taking minutes and assigning action plans plus pulling together powerBi reports and measuring service against KPIs.
• Supporting on CFR audits and managing/following up on action plans.
• Tracking usage and spend against expected and ensuring correct prices are being charged.

What will make you stand out

• Excellent communication skills (verbal and written) and the ability to build good customer relationships within the NHS and Facilities Management environment.
• Highly customer focused.
• Pro‑active and solution oriented.
• Time management and organisational skills.
• Flexible and able to react quickly to the needs of the customer & Elis.
• IT literate.
• Proven commercial management acumen.
• Experience of working within the NHS or Facilities Management environment is preferred.

Whats on offer

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Private Medical
• Life Assurance

Key Skills

• Facilities Management, ADMA, Heavy Bus Driving, AXA, Building Services, Courier Delivery

Employment Type: Full-Time

Experience: years

Vacancy: 1

Are you ready to take your career to the next level? Don’t miss out on this exciting opportunity. We are able to offer and encourage career growth and have national coverage to facilitate ambition.

Competitive Salary of up to 30000

33 days holiday per year

Company Pension

Private Medical

Working with a great team

Interested

Then apply online! Your contact person: HelenaFearnley-Brown

Required Experience: Manager