Contracts Coordinator

Smiley & Co, Ltd.; Huddersfield; On-site; GBP 28,000 - 30,000; Full time

Job summary

A reputable company in Huddersfield is seeking a highly organized Contracts Coordinator. The role involves supporting project delivery and managing client communications in a fast-paced environment. Candidates should have experience in helpdesk or customer service, proficiency in Microsoft Office, and strong administrative skills. This full-time position offers a salary of £28,000 to £30,000 per annum.

Qualifications

• Previous experience in a helpdesk or customer service role.
• Strong administrative skills with proficiency in Microsoft Office.
• Excellent telephone manner and written communication skills.

Responsibilities

• Support the Project Manager in coordinating small project works.
• Log and manage reactive jobs for clients.
• Maintain clear communication with clients.
• Assist with administrative tasks including processing invoices.

Skills

Helpdesk experience

Strong administrative skills

Excellent telephone manner

Ability to follow structured processes

Experience in project administration

Proficiency in Microsoft Office

Job description

Overview

Location: Huddersfield

Salary: £28,000 - £30,000 per annum

Vacancy Type: Permanent, Full Time

Our client is looking for a highly organised and process-driven Contracts Coordinator to support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications.

The Role

• Support the Project Manager in coordinating and delivering small project works and reactive call-outs.
• Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems.
• Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly.
• Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions.
• Follow structured processes for job logging, client updates, and documentation.
• Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes.
• Monitor project timelines and escalate delays or issues as needed.
• Maintain accurate records and documentation for all project activities.
• Collaborate with internal teams to ensure smooth handover and completion of works.

Skills And Qualifications

• Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment.
• Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook).
• Understanding of purchase orders, invoicing, and quoting processes.
• Excellent telephone manner and written communication skills.
• Ability to follow structured processes and work under pressure.
• Experience managing customer portals and logging reactive works.
• Flexibility to handle out-of-hours queries and coordinate with field engineers.
• Experience in project administration or coordination. (Desirable)
• Familiarity with scheduling systems or job management software. (Desirable)
• Knowledge of facilities management or service delivery environments. (Desirable)

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

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