Contractor Care Administrator

Damia Group Ltd; Guildford; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A prominent talent solutions agency in Guildford is seeking a Contractor Care Administrator to support contractor timesheet processes and onboarding. The role includes managing queries related to payments and compliance, as well as providing general administrative support. The ideal candidate will possess excellent communication skills and experience in contractor recruitment. The position offers a salary up to £24k and involves a hybrid working model.

Qualifications

• Experience in a fast-paced sales-focused environment.
• Must be able to work independently and self-motivate.
• Experience with online timesheet platforms is a plus.

Responsibilities

• Support contractor timesheet approval and onboarding.
• Manage contractor queries on payment and compliance.
• Generate management reports on business activity.

Skills

Communication skills

Ability to multi-task

Process oriented

MS Office skills

Experience in contractor recruitment

Tools

Vincere (CRM system)

Job description

Overview

Position: Contractor Care Administrator

Team: Operations

Reporting to: Finance Director

Location: Hybrid - office (Guildford, Surrey) / Remote

About Damia Group

Established in 1995, Damia Group is an employee-owned business providing talent solutions in the Government, Security, Defence, Data, Finance, Retail, Insurance, Software & IT Services Sectors.

We provide client solutions tailored to your needs, that are cost-effective and process efficient, which allow us to maintain consistently high client retention rates. We strive to create long-term professional relationships, enabling rewarding careers for our candidates and delivering significant business benefits for our clients. Given the privilege of working with you, we will operate as an intrinsic part of your team.

We pride ourselves on our collective ability to connect the right combination of people and cultural fit to enable candidates and companies to thrive. Our service and solutions range across permanent hiring, interim and fixed term placements, outcome-based solutions and consulting (SOW) and Managed Services / RPO.

Main Purpose of the Job

This role will have the primary focus of supporting the contractors who are on assignment with clients. The role will involve supporting the weekly contractor timesheet approval process, onboarding of contractors and general daily engagement on contractor care and queries, throughout their assignment.

This is dual role:

• compliance and contractor care - 85% of the role, and key role in the business operations to support the general day to day operations - 15% of the role

Responsibilities

• Core responsibilities - contractor care and compliance and supporting the back-office operations of the business.
• Contractor Care and Compliance (85% of the role and high levels of transactional work)
• Manage contractor queries - payment terms, timesheet queries, compliance issues, as examples
• Process weekly payroll - processing timesheets (manage, approve and deal with queries) on the Companies online timesheet portal, dealing with any queries, raise invoices and provide remittances to contractors and umbrella companies
• Chase up PO numbers from clients to generate invoices
• Chase for client updates on assignment end dates
• Generate end of week management reports on business activity
• Reference requests for previous contractors
• Generating and sending out confirmation of last day letters and surveys
• Complete onboarding/vetting for new contractors - verify all ID/visas, request references, talk to the Client to make sure that everything is on track for them to start
• Support with archive deletion, GDPR timelines and right to be forgotten emails
• General office support (max 15% of the role)
  • We are based in a serviced office, so this part of the role is minimal - more of a trouble-shoot role
  • Office support and admin to the consultants and senior management - ad-hoc requests
  • Manage all incoming email to the company mailbox
  • General admin support to consultants - updating the CRM system (Vincere), formatting documents
  • Support with holiday cover within the Operations Team

Core Competencies

• Ability to deal with a fast paced, sales focused organisation - a 'can do' attitude and 'how can I help you?' mindset
• Someone who is process minded and able to multi-task
• Excellent communication skills - this role will have a lot of interaction with our core assets - the candidates that we place with clients - phone, outlook, social media
• The ability to work independently and self-motivate - whilst part of Operations, this role will involve working on core routine daily/weekly activities
• Preferable experience of working in a contractor recruitment agency - fast paced, regulatory and compliance driven
• Preference experience of working with an online timesheet platform would be a great asset
• Strong MS Office skills - most activities involve Word, Excel, Outlook

Location / Pay

• Role is based in Guildford (Surrey Technology Park)
• Full-time position - 9-6pm daily
• Monday and Friday can be worked remotely with core days of Tuesday, Wednesday and Thursday in the Guildford Office
• Salary up to £24k

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003