Contract Support Technician

Yorkshire Water; Rothwell, Bradford; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading water service provider is seeking a Contract Support Technician to join their Below Ground team in Rothwell, England. This role involves providing accurate reporting and operational support to ensure compliance with regulatory requirements. Key responsibilities include data management, stakeholder engagement, and reporting using SAP and Street Manager systems. Ideal candidates will have experience in street works or utilities and strong analytical skills. A competitive salary and various benefits are offered, including a hybrid working model.

Benefits

Competitive salary depending on experience

Annual incentive related bonus

Attractive pension scheme

Development opportunities

25 days annual leave

Life assurance cover

Health cash plan scheme

Cycle to work scheme

Gym membership discounts

Qualifications

• Experience in street works, highways, or utilities sector preferred.
• Advanced proficiency in SAP and Street Manager systems.
• Knowledge of street works regulations and processes desirable.

Responsibilities

• Provide accurate reporting, coordination, and administrative support.
• Manage data from multiple systems to maintain operational efficiency.
• Liaise with stakeholders to resolve queries.

Skills

Strong analytical and reporting skills

Excellent organizational abilities

Attention to detail

Effective communication skills

Tools

SAP

Street Manager

Excel (pivot tables, data analysis)

Job description

Benefits

• Competitive salary depending on experience £25,524 - £31,076
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Contract Support Technician progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location

This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future – Hybrid working.

Work Type

Permanent. 37 hours per week, Monday – Friday.

Contract Support Technician – join the Below Ground team at Yorkshire Water and help provide the best service to our customers.

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers mean that this is an exciting time to discover opportunities within the water industry. Below ground are a key part of how we plan to meet the changing expectations of customers and regulators.

You will provide accurate reporting, coordination, and administrative support for street furniture officers and contract assurance technician activities, ensuring compliance with regulatory requirements and internal processes. The role involves managing data from multiple systems, supporting contract assurance, and liaising with stakeholders to maintain operational efficiency.

Responsibilities

Reporting & Data Management

• Run reports from Street Manager to track outstanding and completed S81 jobs.
• Record actions, monitor progress, and ensure completion.
• Schedule and send meeting invites.
• Generate SAP reports showing inspections completed by type and SFO name.
• Compile and send monthly reports (REL/COM/Workbasket) to the relevant stakeholders using SAP and other data sources.
• Produce and distribute weekly Completed Street Furniture reports.
• Update completed job spreadsheets.

Process & Documentation

• Maintain and update process documents to reflect current procedures.
• Clean and maintain the Street Furniture Catalogue.

Cost Analysis & Issue Resolution

• Analyze SF cost data and provide insights on cost trends.
• Manage frame and cover supply issues and respond to related queries.
• Support initiatives such as Waste Halo Lid and Wrekin leaflet distribution.

Contract Assurance Support

• Schedule activities for Contract Assurance Technicians (CATs).
• Compile data and reports to support CATs in their audits and reviews.
• Respond to ad hoc queries, including historical data analysis.

Stakeholder Engagement

• Liaise with internal teams and external partners to resolve queries and ensure smooth operations.

Where you fit in

• Strong analytical and reporting skills (SAP, Street Manager, Excel).
• Excellent organisational and scheduling abilities.
• Attention to detail and accuracy in data handling.
• Ability to manage multiple priorities and meet deadlines.
• Effective communication and stakeholder management skills.

Skills & Qualifications

• Experience in street works, highways, or utilities sector preferred.
• Proficiency in SAP and Street Manager systems.
• Advanced Excel skills (pivot tables, data analysis).
• Knowledge of street works regulations and processes desirable.

We know that juggling childcare responsibilities or achieving work/life balance isn’t always easy. We support flexible working patterns and job share options when possible.

Do we sound like your cup of tea? If you’ve got experience in reporting, coordinating, and administration and want to help us deliver great service while protecting the environment, apply today to find out what a career with Yorkshire Water can offer you.

Interviews to be held week commencing 12th January 2026

Successful applicants will undergo pre‑employment checks including a Basic Disclosure Check, and may require security vetting (Counter Terrorist Check or Security Check clearance) depending on the role. Medical questionnaires and further medicals may also be required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer adjustments to make your application experience as comfortable as possible. If you have an accessibility need, disability, or condition that requires changes, please include this information in your application so we can discuss reasonable adjustments.

Kelda Group reserve the right to close this position before the published closing date. Please apply as soon as possible.