Contract Support Administrator

CLC Group Limited; Walsall; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property maintenance firm in Walsall seeks an organised Contract Support Administrator for a 6-month fixed term contract. You will facilitate fire compartmentation works by managing compliance documentation and maintaining accurate records. Candidates should have previous administrative experience, ideally within construction, and strong skills in Microsoft Excel and document management systems. The role offers competitive pay, annual leave, and various perks including a referral fee and training opportunities.

Benefits

Competitive salary

25 days annual leave + bank holidays

Colleague referral fee up to £2,000

Long-service awards

Access to perks and discounts via Perkbox

1 paid volunteer day each year

Ongoing training and progression opportunities

Qualifications

• Previous administrative experience in construction or planned maintenance.
• Strong IT skills, particularly in Microsoft Office.
• Experience using client portals is desirable.

Responsibilities

• Access and download compliance documents from client portals.
• Maintain accurate records of completed works.
• Prepare compliance packs and update project trackers.

Skills

Microsoft Excel

Organisational skills

Attention to detail

Communication skills

Education

GCSEs in English and Maths

NVQ in Business Administration or Customer Service

Tools

Document management systems (e.g. Bolster, PlanRadar, Boris)

Job description

CLC is one of the UK’s leading property maintenance and refurbishment groups with a turnover of c.£250m, around 1,000 employees and a national presence serving sectors such as social housing, defence, hotel and leisure, healthcare, education, and more.

The Role

We’re looking for an organised, detail-driven Contract Support Administrator to join our Walsall team on a 6-month Fixed Term Contract, supporting the delivery of fire compartmentation works within planned maintenance contracts for social housing providers.

You’ll play a key role in ensuring all compliance-related documentation, such as asbestos reports, fire risk assessments and completion evidence, is gathered, verified and stored accurately. This role is essential in helping our operational teams deliver safe, compliant and efficient services across multiple contracts.

Responsibilities

• Access and download asbestos reports, Fire Risk Assessments (FRAs) and other compliance documents from client portals.
• Obtain accurate resident contact information to support scheduling and access arrangements.
• Retrieve completion reports and photographic evidence from specialist software systems.
• Maintain accurate, up-to-date records of completed works, outstanding actions and documentation status.
• Work closely with the Contracts Manager, schedulers and site teams to ensure administrative processes are completed efficiently.
• Prepare compliance packs and reports for internal use and client submission.
• Update trackers and databases to reflect project progress and compliance requirements.
• Support multiple contracts simultaneously, each with specific client systems and document expectations.
• Respond to internal and external queries professionally and in a timely manner.
• Maintain high levels of accuracy, confidentiality and data security in line with regulatory and company standards.

About You

• Previous administrative experience, ideally in construction, housing, planned maintenance or compliance.
• Strong IT skills, including Microsoft Excel, Outlook and Word.
• Experience using client portals or document management systems (e.g. Bolster, PlanRadar, Boris) is highly desirable.
• Excellent attention to detail and organisational skills.
• Ability to manage a high volume of tasks across multiple contracts.
• Confident communicator with a professional telephone and email manner.
• Able to work independently and collaboratively under the guidance of a Contracts Manager.

Qualifications

• GCSEs (or equivalent) in English and Maths, essential
• NVQ or similar qualification in Business Administration or Customer Service — desirable
• A DBS check may be required due to handling sensitive resident information
• Full training on internal systems and client processes will be provided

What We Offer

• Competitive salary
• 25 days’ annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long-service awards
• Perkbox - access to free coffees, cinema tickets, discounts and wellbeing offers
• 1 paid volunteer day each year
• Ongoing training, support and opportunities for progression, we promote from within