Contract Support Admin

Jones Lang LaSalle; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global real estate firm is looking for a Contract Support Administrator in Birmingham to manage contract administration tasks. You will be the main contact for client and engineering queries, ensuring smooth operations and compliance with contract requirements. Ideal candidates will have relevant industry qualifications, excellent communication skills, and the ability to build strong relationships with clients. Join the team to contribute to impactful projects and grow within a supportive environment.

Qualifications

• Able to build positive relationships with clients to resolve operational problems.
• Excellent interpersonal, written, and verbal communication skills.
• Self-motivated and capable of leading a national team.

Responsibilities

• Act as the first point of contact for client and engineering team inquiries.
• Liaise & coordinate with mobile engineering workforce and vendors.
• Monitor and record completion of planned work and updates.

Skills

Building positive relationships

Excellent communication skills

Resourcefulness

Self-motivation

Education

Industry relevant qualifications

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Contract Support Administrator

Role Purpose:

Working in support of the UK & European Engineering Support & Compliance Manager the Account Administrator is responsible for completing a range of administrative tasks to support the delivery of one or more contracts serviced by JLL Engineering. The administrator will interact with the wider JLL business functions and suppliers to ensure the contract is delivered safely and in compliance with its core requirements.

Main Duties & Responsibilities:

• Act as the first point of contact for client and engineering team inquiries, providing timely and accurate responses to build and maintain strong client relationships.
• Liaise & coordinate with the CEC, mobile engineering workforce and vendors, to ensure seamless scheduling and execution of essential compliance tasks and recording of these on Corrigo and DART systems.
• Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services. I.e Liaise with client site personnel to arrange attendance for completion of works.
• Facilitate the creation of quotations and purchase orders for work and upload onto client/internal systems.
• Monitor and record the completion of planned work Update JLL (Corrigo)& Client CAFM system with relevant and timely updates to line manager on Work Order/task completion.
• Attend regular meetings with Vendors and internal meetings on work order status.
• Prepare PPM injection templates each month and ensure these are uploaded in a timely manner, raising new work orders on JLL’s CAFM Corrigo system
• Interrogation of JLL Corrigo/Client CAFM system to identify status of work orders and answer any finance team related questions.

Essential Qualifications, Qualities & Experience:

• Industry relevant qualifications
• Able to build positive relationships with Client to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
• Communicate using appropriate styles, methods, and timings
• Role Model enthusiasm and energy about their work and encourages others to do the same.
• Demonstrate resourcefulness when acquiring additional professional expertise.
• Use tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanour with colleagues, clients, and their customers.
• Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Excellent interpersonal, written, and verbal communication skills.
• Self-motivated and capable of leading and inspiring a national Team.
• Able to maintain an objective and positive focus through periods of high and sustained work pressure.

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Location:

On-site – Birmingham, GBR, Cheshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call 44(0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

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