Contract Officer

The Royal Wolverhampton NHS Trust; West Bromwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading NHS healthcare provider in West Bromwich seeks a Contracts Support role to assist in managing various NHS and Non-NHS contracts. The successful candidate will be instrumental in monitoring contract performance and ensuring adherence to key performance indicators. Ideal for someone with strong organisational and communication skills, this role promises a collaborative working environment, dedicated to delivering quality healthcare services.

Qualifications

• Experience in contract management or similar role.
• Demonstrates understanding of SLAs and KPIs.
• Participated in contract performance reporting.

Responsibilities

• Support effective contractual management for a portfolio of services.
• Monitor performance against contracts to ensure KPIs are met.
• Assist departmental managers in managing their contracts.

Skills

Organisational skills

Attention to detail

Good communication skills

Ability to work under pressure

Proficiency in Microsoft Office

Education

GCSE English and Maths grade C or above

Degree in related field

Job description

To work with the departmental managers and Contracts Manager to support effective and high-quality contract management on behalf of Black Country Pathology Services (BCPS).

The post holder will support a portfolio of services which will have a mix of NHS and Non-NHS agreements, to ensure the Trust provides high quality healthcare services and performance through its contracts.

The post holder will be responsible for:

Assisting in the negotiation and management of a range of healthcare contracts including NHS and Non-NHS.

The production of reports within agreed timescales.

Organisation and co-ordination of meetings, creation and distribution of agendas and meeting papers.

Dissemination of information for a range of internal and external stakeholders.

Assisting in the development and maintenance of contracts database and shared folder.

Supporting the process of ongoing contact review. Supporting departmental mangers to manage their portfolio of healthcare contracts.

Assisting with queries relating to obtaining reimbursement for the trust, when testing has been carried out. Including liaising with laboratory customers and/or their finance department regarding credit requests, purchase order (PO) queries and any other disputes relating to payments. A critical part of the role will be ensuring a valid PO is obtained from customers and communicated to the financial accounts team for invoicing.

Main duties of the job

Monitoring of performance against contract to ensure quality is maintained and KPI's are met.

Preparing and presenting reports relating to performance and financial position, including for contract review meetings.

Be the point of contact for customers for any billing/invoicing queries. Assist in resolving and issues preventing payment.

Gain knowledge and understanding of admin requirements within the Specialist Chemistry team in order to provide cover during leave.

Ensure SLA's and any other associated documentation are kept up-to-date and recorded in the Quality Management System (QMS). This will include coordinating signing of documentation.

Develop a good working knowledge of contracts held by the department and sources of information to be able to respond to queries where required.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job responsibilities

To support the effective contractual management of a portfolio of referral location providers with the direction from the departmental managers and Contracts Manager.

Monitoring and report the progress of the financial, activity, quality aspects of contracts and associated workstreams, tracking of milestones, KPIs and reporting of key risks.

Support operational, managerial and corporate colleagues in the management of their contracts and act as a centre of excellence on SLA-related topics.

Ensure effective engagement and working relationships with laboratory customers and other contractor representatives to ensure performance monitoring of contracts is undertaken and recorded in line with appropriate regulations and frameworks.

Prepare and collate the information required for regular contract performance meetings and reports highlighting areas of risk and concern, including outcomes data.

Support departmental managers across a wide range of internal / external meetings and working groups.

Provide effective administration cover and flexible support to the wider Specialist Chemistry team, including maintenance of office processes and protocols and develop maintain the contracts database.

Take responsibility for the efficient organisation and maintenance of a centralised computer-based quality management system (QMS) Q-Pulse for all contracts held.

Support the administration of contract versions and facilitate and track the issue of contracts for signing.

Ensure the integrity of the Specialist Chemistry Team by maintaining a professional manner and ensure all contacts with internal and external stakeholders are in a professional and welcoming manner.

Develop a good working knowledge of contracts held by the department and sources of information to be able to respond to queries where required.

Person Specification

Qualifications

• GCSE English and Maths grade C or above (or equivalent)
• Degree in related field (examples include BA or BA Hons in Business, Business and Marketing, contracting
• Job role or work experience in contract management or similar

Experience / Skills

• Ability to work under pressure and adhere to deadlines
• Demonstrates organisational skills with good attention to detail
• Demonstrates understanding of SLA's and KPI's.
• Demonstrates the ability to create reports relating to performance and monitoring of income
• Demonstrates a thorough understanding and proficiency in the use of Microsoft office Packages
• Evidence of working in a contract support role

Communication Skills

• Good communication skills both oral and written
• Confident telephone manner and in liaising with customers

Flexibility

• Able to work flexibly, with earlier start time or later finish time, as and when required.
• Ability to sit and concentrate for long periods of time. Particularly when analysing data or producing reports.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.