Contract Manager - Repairs and Maintenance

Howells Solutions; Hertford; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading repairs and maintenance contractor based in Hertford is seeking a Contracts Manager. In this permanent role, you will oversee a team responsible for the efficient management of reactive repairs and maintenance in social housing. Your focus will be on delivering high-quality service while maximizing resident satisfaction and aligning with business objectives. Competitive salary of up to £55k plus benefits.

Qualifications

• Proven experience in managing repairs and maintenance within social housing.
• Strong leadership skills to manage a team of managers and supervisors.
• Ability to maintain high quality standards and ensure resident satisfaction.

Responsibilities

• Lead the management of reactive repairs and maintenance.
• Ensure properties meet housing and quality standards.
• Maintain relationships with stakeholders and handle complaints.

Job description

Contracts Manager / Repairs Manager - Social Housing

Up to 55k plus package - Permanent

Based in Hertford

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Hertford. The key function of this role is to manage the team of Managers, Supervisors and trades delivering the repairs service, ensuring a high quality and commercially focused service is delivered.

Key Responsibilities

Additional duties include :

• To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
• Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work / quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.

Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environment...