Contract Manager

Boden Group; Hempstalls; On-site; GBP 51,000 - 60,000; Full time

Job summary

A facilities management provider in the UK is seeking an experienced Contract Manager to oversee a multi-site FM contract. Responsibilities include ensuring compliance, managing service delivery, and leading a team to achieve operational excellence. The ideal candidate has proven FM experience, knowledge of mechanical and electrical services, and the ability to manage multiple priorities. A competitive salary of up to £60,000 is offered along with additional benefits, including a car allowance and performance-related bonuses.

Benefits

Car allowance plus business mileage

Annual performance-related bonus

25 days annual leave plus bank holidays

Death in Service benefit – 3× annual salary

Company-provided IT equipment, including laptop and mobile phone

Qualifications

• Proven experience in Facilities Management, particularly in M&E services.
• Ability to manage multiple priorities and work under pressure.
• Proficient use of Microsoft Office tools.

Responsibilities

• Manage delivery of maintenance across multiple sites.
• Ensure compliance with HSQE standards and contractual obligations.
• Lead and support contract team for optimal service delivery.

Skills

Proven experience in Facilities Management

Knowledge of M&E hard services

Ability to manage multiple priorities

Proficient in Microsoft Office

Education

Building Services or technical qualification

Health & Safety qualification such as SMSTS, CSCS or IOSH

Job description

Contract Manager – Facilities Management (M&E)

Role Purpose

An established, privately owned Facilities Management provider with a strong national presence is seeking an experienced Contract Manager to oversee the delivery of a key multi‑site FM contract. The organisation delivers a full range of M&E and hard FM services, including planned and reactive maintenance, refurbishment, installation, energy conservation and project works across critical environments such as secure estates, defence, infrastructure and education.

The Contract Manager will hold full responsibility for the operational, commercial and compliance performance of a designated contract, with a strong focus on mechanical and electrical services. The role requires effective leadership of in‑house engineering teams and specialist subcontractors to ensure service excellence, statutory compliance and high levels of client satisfaction.

The position is supported by an Assistant Contract Manager and a Contract Administrator, allowing the role to focus on strategic delivery, stakeholder engagement and continuous improvement.

Key Responsibilities

Contract & Service Delivery

• Manage the delivery of reactive maintenance, planned preventative maintenance (PPM) and quoted works in accordance with contractual requirements and SFG20 maintenance standards.
• Oversee day‑to‑day service delivery across multiple sites, ensuring performance targets and service level agreements are achieved.
• Maintain full responsibility for operational and financial performance within the designated region.

Compliance & Governance

• Ensure all works are delivered in line with statutory, regulatory and contractual compliance requirements.
• Maintain a consistent and robust approach to Health, Safety, Quality and Environmental (HSQE) standards.
• Support and participate in audits, inspections and compliance reviews.

Commercial & Client Management

• Prepare and submit quotations for remedial works and additional client requests.
• Attend site visits, surveys and face‑to‑face client meetings as required.

Leadership & Team Management

• Lead, manage and support the contract team, including engineers and contract support staff.
• Drive performance, engagement and development across the team.
• Conduct performance development reviews (PDRs) and support training and progression plans.

Continuous Improvement

• Review service delivery methods to identify efficiencies, improvements and cost savings.
• Implement best practice processes to enhance engineering performance and contract outcomes.

Skills, Experience & Qualifications

Essential

• Proven experience in Facilities Management, with strong knowledge of M&E hard services.
• Ability to manage multiple priorities, work under pressure and meet deadlines.
• Proficient in Microsoft Office (Word, Excel).

Desirable

• Building Services or technical qualification.
• Health & Safety qualification such as SMSTS, CSCS or IOSH.

Package & Benefits

• Salary up to £60,000 per annum.
• Car allowance plus business mileage.
• Annual performance‑related bonus (following 12 months' service).
• Workplace pension scheme with 3% employer contribution.
• Salary sacrifice pension option.
• 25 days annual leave plus bank holidays (with leave reserved for the Christmas shutdown period).
• Death in Service benefit – 3× annual salary (no medical required).
• Employee rewards platform with recognition for birthdays and work anniversaries.
• Company‑provided IT equipment, including laptop and mobile phone.

Working Hours

• Full‑time role, Monday to Friday, 8:00 am – 5:00 pm.
• As part of the management team, flexibility is required and additional hours may occasionally be necessary to meet operational demands.