Contract Manager

Madoc Recruitment; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A key recruitment agency is seeking an experienced Contract Manager in Birmingham to oversee maintenance contracts. The role involves ensuring service quality, maintaining client relationships, and managing the Engineering Team. Candidates should have at least 3 years of experience, strong leadership skills, and a relevant Level 4 qualification. This position offers a competitive salary and benefits including a company vehicle.

Benefits

Salary up to GBP50,000

33 days annual leave

Company pension scheme

Company vehicle + Fuel card

Employee of the Month perks

Qualifications

• Minimum 3 years experience as a Contract Manager.
• Strong leadership and team management abilities.
• Excellent customer understanding with a focus on delivering high-quality service.

Responsibilities

• Oversee compliance with client and company policies across Engineering teams.
• Build and maintain strong client relationships.
• Manage and support the Engineering Team in daily operations.

Skills

Leadership

Communication

Problem-solving

Team management

Customer service

Education

Level 4 qualification in a relevant discipline

Tools

CAFM reporting

Job description

Our client is looking for an experienced Contract Manager to take ownership of a key maintenance contract. The role will involve overseeing day-to-day delivery, ensuring services meet client expectations, controlling costs, and maintaining contract profitability.

We re looking for someone with strong technical knowledge and a proven background in managing large, multi-disciplined maintenance operations. You ll need excellent communication and organisational skills, along with the ability to lead, motivate and support your team to deliver high standards of performance.

This is a great opportunity for a hands‑on Contract Manager who enjoys building strong client relationships, driving operational efficiency, and creating a positive, high‑performing team culture.

Job details:

• Ensure contractors and service partners deliver services to required standards, maintaining governance, value for money, and alignment with company values, culture, and expectations.
• Oversee compliance with all statutory, client, and company policies, including QSHE processes, across Engineering teams.
• Build and maintain strong client relationships, acting as the escalation point for performance issues or customer complaints.
• Make operational and engineering decisions to ensure service continuity, coordinating with maintenance staff, subcontractors, and on‑site departments to maintain effective communication.
• Lead handovers from the Commercial to Operations teams, ensuring all aspects are covered and understood.
• Maintain full P&L accountability for assigned sites, manage aged debt and payment issues, and liaise with Credit Control and clients to resolve delays.
• Review quotations before client submission, ensuring accuracy and value.
• Promote and pursue new business opportunities in line with company growth plans, supporting sales and marketing efforts, and generating income through account growth to meet financial targets.
• Oversee best‑practice processes for all planned, reactive, and minor works; monitor performance through CAFM reporting and KPIs.
• Manage and support the Engineering Team in daily operations, ensuring consistent performance and quality of service delivery.
• Contribute to contract renewals, addressing underperforming subcontractors or undersold contracts with the Commercial Team and senior leadership.
• Lead and develop team members through effective onboarding, performance reviews (PDRs/EPAs), training, and talent development to foster a high-performing culture.
• Manage employee relations matters (e.g., conduct, absenteeism, punctuality, performance, compliance) in consultation with HR, ensuring resolution and adherence to policy.
• Attend required training to uphold safe working practices and ensure all team members complete mandatory courses.

Qualifications/Experience:

• Minimum 3 years experience as a Contract Manager.
• Level 4 qualification in a relevant discipline.
• Strong leadership, team management, and motivational abilities.
• Excellent customer understanding with a focus on delivering tailored, high-quality service solutions.
• Analytical and problem‑solving mindset to identify challenges and growth opportunities.
• IOSH Managing Safely (or equivalent).

What s on offer:

• Salary: Up to GBP50,000 (DOE)
• Monday to Friday 8:00am - 5:00pm (1 hr lunch)
• 33 days annual leave, increasing to 35 after 5 years service.
• Company pension scheme.
• Company vehicle + Fuel card Can be used for personal use.
• Employee of the Month + Birthday voucher.

Please note:

All applicants must have the right to work in the UK. Our client does not offer sponsorship.