Contract & Client Services Coordinator

Arcus Solutions; Cirencester; On-site; GBP 26,000; Full time

Job summary

A customer service company in Cirencester seeks a Contract Coordinator with customer service experience and excellent communication skills. This role involves handling customer queries, maintaining records, and working closely with internal departments. The ideal candidate should be proficient in Microsoft Office, organized, and possess strong problem-solving skills. The position offers an annual salary of £25,397, a 4% bonus, generous annual leave, and various employee benefits including training sponsorship.

Benefits

25 days annual leave + Bank Holidays

4% bonus, subject to achievement of targets

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Discounts, vouchers, and financial aid programs

Qualifications

• Experience in customer service or similar role.
• Ability to work efficiently with Microsoft Office applications.
• Strong organizational skills and attention to detail.

Responsibilities

• Receive and handle inbound customer calls regarding maintenance queries.
• Accurately record job requirements on software and client portals.
• Monitor KPI performance and follow up as required.

Skills

Customer service experience

Excellent communication skills

Proficiency in Microsoft Office

Problem-solving skills

Job description

A customer service company in Cirencester seeks a Contract Coordinator with customer service experience and excellent communication skills. This role involves handling customer queries, maintaining records, and working closely with internal departments. The ideal candidate should be proficient in Microsoft Office, organized, and possess strong problem-solving skills. The position offers an annual salary of £25,397, a 4% bonus, generous annual leave, and various employee benefits including training sponsorship.