Continuous Improvement consultant

Ministry of Justice; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A government agency in Birmingham is seeking a Continuous Improvement consultant to join its team. You'll lead and support projects aimed at enhancing operational processes. The role requires excellent communication, organizational skills, and the ability to manage multiple projects simultaneously. Candidates must be willing to work in a hybrid format with a minimum of 60% office attendance. This position offers an opportunity to contribute to meaningful change within the organization and advance your career in Continuous Improvement.

Benefits

25 days annual leave, increasing to 30 after five years

Extensive training opportunities

Family-friendly policies

Qualifications

• Excellent written and verbal communication skills, with the ability to engage stakeholders.
• Ability to work autonomously and deliver high-quality performance.
• Experience in implementing change initiatives is preferred.

Responsibilities

• Support the Continuous Improvement Team to engage those impacted by change.
• Manage multiple projects and ensure alignment with business needs.
• Conduct process-mapping workshops to visualize processes.

Skills

Excellent written and verbal communication skills

Ability to engage and negotiate

Problem-solving capabilities

Experience with Microsoft Office Suite

Knowledge of CI tools

Understanding of Change Management methodologies

Job description

About the role

As a Continuous Improvement consultant at the Office of the Public Guardian (OPG), you'll join a diverse and forward‑thinking team dedicated to delivering meaningful change across the organisation. The team leads on projects that improve operational processes and enhance the services we deliver to our users. Working collaboratively with colleagues across OPG, you'll support the design, implementation, and evaluation of evidence‑based improvements that drive efficiency, quality, and user satisfaction.

Key responsibilities

• Work with the Continuous Improvement Team within POAS to ensure that those being impacted by change are involved and consulted to ensure change is introduced effectively.
• Be highly organised and able to work on multiple projects within a tight timescale.
• Manage project progress against agreed plans and ensure that outcomes are aligned to business needs.
• Support policy implementation for POAS and wider OPG Teams.
• Support a culture of evidence and user‑based change across the business, working across all levels of teams and staff to analyse and understand performance.
• Support and contribute to the aims, objectives and performance of POAS and wider OPG Teams.
• Conduct process‑mapping workshops to visualise process flows and interdependencies across teams.
• Work with internal teams to identify areas where business improvement is required.
• Identify and evaluate risk and benefits associated with change activity.
• Ensure that project documentation is maintained and kept up‑to‑date.
• Collate documents to report key achievements to the governance board.
• Continue to develop your own professional skills.
• Positively promote and implement diversity and equality of opportunity in all areas of work.

Agreed expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. This role may involve occasional travel to Nottingham Embankment House. The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full‑time working hours are 37 hours per week. MoJ welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Assessment and selection

We will assess your experience for this role via the following methods: Statement of Suitability, Interview stage assessments, Interview Dates (Interviews are expected to take place in the New Year; Mid‑End January 2026). Behaviours: Changing and Improving, Communicating and Influencing, Seeing the Big Picture. Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Level of security checks required: DBS Standard.

Lead criteria at sift stage will be: Excellent written and verbal communication skills, including the ability to engage, negotiate and willingness to challenge stakeholders when needed. Ability to work with minimal supervision and committed to give a high‑quality performance in all aspects of the role. Ability to problem‑solve through the collating and analysis of information. Experience of using Microsoft packages including Word, Excel, Outlook, Vision, Skype, Teams and other digital tools. Experience of implementing or being involved in a change initiative.

Desirable skills

• Knowledge of CI tools and how to apply them appropriately.
• Experience of conducting process‑mapping workshops, identifying issues, risks and benefits.
• An understanding of Change Management methodologies and tools, e.g. Lean Six Sigma.
• Have a genuine interest in Continuous Improvement and to be looking to develop your career with us.

About OPG

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. OPG is a fantastic place to work offering a range of development opportunities. We are a disability confident employer and are committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. Transformation will ensure we can better support adults at risk and create high‑quality services that are accessible and affordable.

Equality, diversity and inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more, see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. The MoJ offers a range of benefits: Annual Leave – 25 days on appointment, increasing to 30 after five years. Additional paid time off for public holidays and a privilege day. Leave for part‑time and job share posts will be calculated on a pro‑rated basis. Pension – The Civil Service offers a choice of pension schemes. Training – The Ministry of Justice is committed to staff development and offers extensive training opportunities. Networks – The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. Support – Family Friendly policies, flexible benefits, childcare vouchers, paid paternity, adoption and maternity leave, free annual sight tests, etc.

Complaints procedure

Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order: To Transformative Business Services (0345 241 5359 Monday to Friday 8am‑6pm); To Ministry of Justice Resourcing team (resourcing‑management‑[e-mail]); To the Civil Service Commission (details available here). As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities.