Content Systems Support - Digital Services Manager

Boots; Nottingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Digital Services Manager for a vital fixed-term role within their Content Systems Support Team. This position involves team leadership, strategic problem solving, and enhancing customer experiences through effective content management. Join a diverse and inclusive work environment that values collaboration and innovation.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay and gifts

Flexible benefits including additional holiday

24/7 counselling and support via TELUS Health

Qualifications

• Proven leadership experience managing diverse teams.
• In-depth experience with content management systems.
• Strong interpersonal skills to build rapport across teams.

Responsibilities

• Lead the Content Systems Support Team to enhance digital services.
• Act as the first contact for application issues in digital platforms.
• Implement content management tools as part of Digital Transformation.

Skills

Leadership

Interpersonal Skills

Problem Solving

Tools

Content Management Systems

Job description

Job Description

Role - Content Systems Support - Digital Services Manager

Contract: 12 Month Fixed Term Contract

Shift pattern: Full Time

Hours - 37.50

Location - Nottingham Support Office

Closing date: 21st July 2025

Recruitment Partner - Matthew Nelligan

About the role

The Digital Services Team is responsible for leading a wide range of operational and business processes across our UK and ROI digital platforms, ensuring effective operation, value delivery, and enhancement of colleague & customer experience. We have a new fixed-term role to lead our Content Systems Support Team within the Digital Services Business Team. You will shape the team's daily operations and support the content governance aspects of our digital transformation for the operations team.

Key responsibilities

1. Team development and leadership: Develop a team of subject matter experts for all content management systems, providing guidance, troubleshooting, and training to ensure consistent and effective use of digital tools.
2. First-Line System Support: Act as the first contact for application issues, diagnosing challenges, and escalating complex issues to the Digital Implementation team.
3. CMS Lead for Digital Transformation: Lead in our Digital Transformation project, collaborating with Product, Design, Transformation, and IT teams to implement new content management tools and platforms, including attending meetings, delivering training, and advising on content workflows.
4. Data Governance & Access Management: Design and oversee data governance and access frameworks, collaborating with data stewards and owners to maintain and review them.
5. Continuous Improvement: Promote a culture of continuous improvement through coaching and process enhancements, identifying development opportunities, and streamlining workflows aligned with digital strategy.
6. Shape the Content Strategy: Collaborate with stakeholders to define and implement content strategies, focusing on storage, display, and management of content to deliver excellent colleague and customer experiences.

What you'll need to have

• Relationship Builder: Strong interpersonal skills to build rapport across teams and act as a trusted partner.
• Experienced Leader: Proven leadership experience managing expectations across diverse teams and seniority levels.
• CMS Expert: In-depth experience with content management systems, solving complex problems to improve content tool usage.
• Strategic Problem Solver: Ability to understand team needs, identify opportunities, and develop effective content strategies.
• Confident Deliverer: Outcome-focused, proactive, and able to escalate issues to deliver results.
• Team Player with Leadership Mindset: Ownership of responsibilities and collaboration within leadership teams.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced parental leave pay and gifts
• Flexible benefits including additional holiday, gym discounts, life assurance, and activity passes
• 24/7 counselling and support via TELUS Health

More benefits available at boots.jobs/rewards. Exclusions may apply. Salary estimates on third-party sites are not endorsed by Boots.

Why Boots

We foster an inclusive environment where everyone can be themselves and reach full potential. We are committed to diversity and equal opportunity, aiming to create a positive, inclusive workplace.

What's next

If successful, a talent partner will contact you with further details. We are open to discussing part-time and job share options during the application process. Reasonable adjustments are available for the application and interview process. Boots considers applicants with criminal convictions on a case-by-case basis.