Content Moderator

Storm Ideas; United Kingdom; Remote; GBP 20,000 - 24,000; Full time

Job summary

A digital solutions company is looking for a Content Moderator to work remotely within the UK. You'll oversee social media interactions, analyze fan sentiment, and support users of high-traffic apps. Ideal candidates will have strong attention to detail, social media experience, and a passion for TV shows. Offering a competitive salary with robust benefits and a flexible work schedule.

Benefits

High end laptop

Paid training

Workspace equipment budget after 3 months

Annual performance bonus

Workplace pension scheme with employer contributions

Qualifications

• High attention to detail needed for quality control.
• Experience with various social media platforms is required.
• Excellent written English is a must.

Responsibilities

• Moderate fan activity on social media accounts.
• Analyze fan sentiment for client reports.
• Provide technical support to app users.

Skills

Attention to detail

Experience with social media platforms

Understanding of grammar and punctuation

Resilience to negativity online

Experience with content management systems

Strong work ethic

Ability to work within a team

Friendly demeanor

Love for TV shows

Tools

Content management systems

Job description

Overview

Edinburgh office with fully remote working anywhere in the UK. Up to £24k salary on a full-time, permanent contract. Working with a globally recognised brand in US entertainment. Access to the latest software and productivity tools.

At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients. Emerging technologies like Artificial Intelligence present exciting opportunities for us and our clients, and we are committed to safely exploring their potential and guiding clients through new possibilities when they’re ready.

What You’ll Make Happen

• Working in a dual capacity across Content Moderation and Customer Care, covering all listed responsibilities
• Reviewing fan activity on official US TV network social accounts (Facebook, Instagram, Twitter, TikTok, and more)
• Recommending actions on user comments and messages in accordance with client moderation guidelines
• Immersing in all aspects of each TV show (announcements, social accounts, fan culture)
• Analysing fan sentiment for client reports
• Moderating fan-written movie reviews on a high-traffic app
• Providing timely technical support to users of a high-traffic app and a subscription-based service
• Monitoring and responding to app store reviews for high-traffic apps
• Reviewing entries to sweepstake competitions
• Communicating issues or queries with the client social media strategy

Your Expertise

• High level of attention to detail
• Experience using various social media platforms
• Excellent understanding of grammar, punctuation and written English
• Resilience when faced with negativity online
• Experience with content management systems
• Strong work ethic and self-motivation
• Ability to work well within a team and balance a shared task load
• A friendly and enthusiastic demeanour
• A love of TV shows

What It’s Like to Work Here

Cutting-Edge Tools & Tech
Work with the latest hardware and software—Windows or Mac—so you’re always set up to succeed.

Ideas Welcome, Always
We act on ideas. Your insights can shape how we work across the company.

Fast, Agile, Adaptive
We move like a start-up but with the backing of a larger team. Quick decisions and a responsive culture are the norm.

Incredible Team, Global Reach
Join an international crew of 175+ passionate, talented people. We hire for skill, drive, and authenticity—just be yourself.

Remote-First & Flexible
Fully remote within the UK. We’re looking for people who can work 1pm – 9:30pm GMT, Wednesday – Sunday.

Benefits

Immediate Benefits

• High end laptop - macOS or Windows
• Top-of-the-range monitors, headphones, keyboard, mouse and gel rests
• Paid training to further your skills

After 3 Months

• Up to £700 (or currency equivalent) to spend on workspace equipment for your home office
• £750 (or currency equivalent) budget every two years for a mobile phone and contract
• Enrolment in workplace pension scheme with matched employer contributions

After 1 Year

• Performance-driven annual bonus up to 100% of monthly salary

Recruitment Process

First, you will receive questions to self-record a video response. We will then invite you to an interview (60 minutes via MS Teams). Bekah (Senior Moderation Strategy Manager) and Alyssa (Junior Moderation Strategy Manager) will get to know you and answer your questions. Not sure if you tick every box? Apply anyway—we care more about your potential and mindset than a perfect match.