Content Development Manager

Williams Lea; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global provider of support services is seeking a Content Development Manager responsible for guiding content and product development from inception to launch. Duties include nurturing client relationships, managing quality assurance, and overseeing budget and project development. The ideal candidate will possess strong communication skills and relevant publishing experience. This position offers a comprehensive benefits package, including health insurance and a cycle-to-work scheme, aimed at fostering employee wellness and career growth.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Cycle-to-work scheme

Discounted gym memberships

Qualifications

• Strong commercial focus and able to identify and follow through new ideas.
• Experience managing internal and external stakeholders.
• Self-motivated and able to work with minimum supervision.

Responsibilities

• Lead content and product development from inception to launch.
• Develop and maintain collaborative client relationships.
• Create business cases for new projects and manage project budgets.

Skills

Excellent written and verbal communication

Attention to detail

Strong commercial focus

Good interpersonal skills

Creative with an appetite for innovation

Ability to manage multiple projects

Education

Relevant publishing experience

Job description

The Content Development Manager is responsible for leading content and product development through the lifecycle, from inception to launch and beyond, including: identifying and researching opportunities; commissioning, managing and negotiating with content creators; managing quality assurance; overseeing production and technology development activities; and managing and continually seeking to improve a product post-launch based on meaningful metrics. They follow a user-focused, best-practice approach to developing relevant and high-quality content in a variety of media, and delivering it in the most appropriate format (including: print and digital publications, online, apps, and e-learning)., Client

Responsibilities and Core Duties

• Develop and maintain collaborative client relationships - including gaining approval for content and product development (at the start of, and during, a project)
• Present new ideas and opportunities to the client
• Attend industry and client events
• Champion the end user, and challenge assumptions
• Create, maintain and deliver against project plans to meet business and client demands
• Input into management information, presentations, and reports

Finance

• Create business cases for new projects; provide financial analysis and forecasting
• Set and manage project budgets
• Negotiate contracts and fees for authors and content creators; record and report payment information

People

• Support the content development team, sharing knowledge across portfolios and identifying cross-client solutions and opportunities
• Work with account management to ensure excellent client satisfaction
• Work with the service delivery team to coordinate production activities and ensure adherence to project plans
• Work with the project management and technology teams to coordinate technology development activities (including UAT)
• Work with the marketing team on market research, user experience testing and marketing plans
• Work with the sales team to identify and optimise sales channels for new products
• Identify and develop relationships with authors, content creators, SMEs and industry bodies

Operations

• Follow the content development process, completing the required documentation and ensuring sound governance of all projects
• Optimise content for output, including following content design and instructional design best practice
• Use effective project management techniques to deliver content and products on time, on budget and to the required quality
• Identify and source suitable authors, content contributors and reviewers
• Manage the quality assurance of all content, working with user panels, quality assurance reviewers, and key internal and external stakeholders
• Provide constructive feedback to content creators; work collaboratively with them to scope, shape and deliver their work
• Quality check work produced for accuracy, style, brand compliance, suitability and adherence to scope
• Identify most appropriate content outputs based on user needs and format innovations, including managing transition of content to different platforms if
• Develop knowledge of relevant industry sectors to better understand user needs, and identify new content and product development opportunities
• Monitor performance of new products based on meaningful metrics (financial, user-based) and drive continual improvement activities

Qualifications

• Excellent written and verbal communication, attention to detail, and high editorial standards
• Strong commercial focus
• Able to identify and follow through new ideas, absorb feedback constructively and get internal and external buy-in
• Self-motivated and able to work with minimum supervision

Personal Attributes

• Good interpersonal skills and team working; ability to build and maintain relationships; effective negotiation skills
• Creative, with an appetite for innovation
• Articulate and confident communicator and presenter
• A 'can-do' person with a track record of getting things done
• Highly organised and a resourceful planner, able to manage multiple projects and competing deadlines
• Relevant publishing experience, preferably within a similar role and environment
• Experience delivering projects to tight timescales
• Experience managing internal and external stakeholders

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. TSO provides regulatory and standards publishing and technology solutions for regulators and organisations that set rules and industry adopted standards. Our brand and solutions are recognised by regulators and public sector bodies across the UK and overseas. We are recognised for ground-breaking innovation and our long heritage of service and no fail delivery. Our solutions enable our clients to manage their authoritative information so that it is structured, accurate and up to date and make it easier to use and understand. We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

Benefits and Perks

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!