Contact Centre Supervisor — Lead Ops, KPIs & Team Growth

Rise Technical Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Contact Centre Supervisor to oversee daily operations in a fast-paced environment. The ideal candidate will manage high-volume calls, support staff, and ensure KPI achievement. Offering competitive salary, opportunities for progression, and a supportive work culture, this role is perfect for team-oriented individuals with contact centre experience. Benefits include bonuses, holidays, and stress management resources.

Benefits

23 Days Holidays

8 Bank Holidays

Life Insurance

Free 24/7 Gym

Canteen

Associate Equity Plan

Pension

Qualifications

• Minimum 2 years' experience in a contact centre or B2C sales environment.
• Strong communication skills to manage high-pressure situations.
• Flexible and proactive attitude essential in a busy environment.

Responsibilities

• Support daily contact centre operations and managers.
• Manage high-volume calls, job allocation, and job dispatch.
• Assist engineers with diary management and query resolution.

Skills

Strong communication skills

Ability to handle high-pressure situations

Proactive and resilient

Team-oriented and approachable

Multitasking capability

Job description

A leading recruitment agency is seeking a Contact Centre Supervisor to oversee daily operations in a fast-paced environment. The ideal candidate will manage high-volume calls, support staff, and ensure KPI achievement. Offering competitive salary, opportunities for progression, and a supportive work culture, this role is perfect for team-oriented individuals with contact centre experience. Benefits include bonuses, holidays, and stress management resources.