Conference and Events Assistant

Apex City of Bath Hotel; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hotel in Bath is looking for a Conference & Events Assistant to support event operations. The role involves setting up meeting rooms, serving guests, and maintaining high service standards. Ideal candidates should be passionate about customer service and possess strong organizational skills. Comprehensive training is provided to ensure success in this vital role.

Benefits

29 days holiday

Training and development

Employee events

Access to gym and pools

Employee Assistance Programme

Discounts for employees and families

Qualifications

• Deliver excellent service and use initiative.
• Self-awareness and self-evaluation skills.
• Genuine desire to warmly welcome guests.

Responsibilities

• Set up meeting rooms for events.
• Provide exceptional customer service.
• Serve food and beverages to guests.
• Prepare tea/coffee breaks for events.
• Maintain cleanliness in working areas.

Skills

Excellent customer service

Multi-tasking

Attention to detail

Organizational skills

Job description

Overview

You will join Apex as a Conference & Events Assistant. We value Trust, Passion, Friendliness and Teamwork and encourage you to bring your own personality to the role while working as part of the housekeeping team. This is a vital role in the function of the hotel, supporting the Conference and Events Supervisor in the day-to-day operation of the conference & events, with a focus on delivering high standards of service to our guests.

Responsibilities

• Set up meeting rooms and events areas to ensure guests receive an excellent experience.
• Provide excellent customer service during each event.
• Serve food and beverages to guests and deliver the highest standards in service and presentation.
• Prepare tea/coffee breaks and stations with appropriate food and beverages at the times stated in the Event function sheet.
• Answer guest requests and fulfil any special requirements during events.
• Keep working areas clean and tidy.

You will be an excellent organiser with a passion for providing excellent customer care and the ability to handle all guest requests with a positive attitude. You should enjoy multi-tasking and be efficient at resolving guest enquiries with a smile.

Requirements & Expectations

• Deliver excellent standards and use initiative;
• Be self-aware and able to evaluate your own work;
• Have a customer service attitude;
• Be able to multi-task and maintain excellent attention to detail;
• Have a genuine desire to provide a warmer welcome to our guests.

On your first day you will begin a structured 12-week learning journey to gain the skills, knowledge, and confidence to be a great Conference & Events Assistant. We encourage you to bring your true self to work and recruit for attitude, training for skill. We provide training and development opportunities to help you flourish in a fun and fulfilling career.

About Apex City of Bath Hotel

Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel is centrally located in the historic UNESCO world heritage city and offers unique style, comfort and exceptional service.

Benefits

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• In-house company interactive employee communication app
• Access to gym and pools
• Healthy meals to enjoy while you’re working
• Employee Assistance Programme
• Financial Wellbeing App with early pay option
• £200 referral bonus
• Discounts and wellbeing platform (Treat Yourself Here) for you and your family
• Involvement in employee recognition schemes
• Long service recognition
• Probation pass and anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends and family
• Spa treatments and product discounts
• Life Assurance cover