Conference and Banqueting Operations Supervisor

Hilton; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel brand in the UK is seeking a Conference and Banqueting Operations Supervisor. The role involves supervising events, ensuring high standards of customer service and managing the team effectively. Ideal candidates will have previous experience in conference and banquet settings and possess strong communication skills. The position offers a competitive hourly rate and various employee perks including meal provisions and travel discounts.

Benefits

Hourly rate of £13.84 plus service charge

Smart uniform provided

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday increasing to 33 days

Qualifications

• Experience in the hotel industry is desirable.
• Experience in supervising and/or delegation preferred.
• Willingness to develop team members and self.

Responsibilities

• Supervise Conference and Banqueting operations.
• Communicate and delegate as per daily function sheets.
• Work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service.
• Welcome guests in a polite and friendly manner.
• Follow cash handling procedures.
• Manage guest queries efficiently.

Skills

Previous Conference and Banquet experience

Committed to delivering high levels of customer service

Positive attitude

Good communication skills

Flexibility to respond to different work situations

Ability to work on your own or in teams

Job description

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A World of Rewards

• Hourly rate of £13.84 plus service charge
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

Responsibilities

• Supervise Conference and Banqueting operations
• Communicate and delegate in line with daily function sheets
• Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance of brand standards
• Represent needs of the team
• Assist Food and Beverage with achieving financial targets
• Assist Conference and Banquet Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility

What are we looking for?

• Previous Conference and Banquet experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

Desirable capabilities and distinctions

• Experience in the hotel industry
• Experience in supervising and/or delegation
• Willingness to develop team members and self

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Job: Catering and Event Services

Title: Conference and Banqueting Operations Supervisor

Location: null

Requisition ID: HOT0BXWC

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