Concierge (Permanent) (Full Time) - REN13054

Renfrewshire Council; Paisley; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A local government authority in Paisley is seeking a dedicated individual to provide a 24-hour service at high-rise concierge sites, focusing on customer care. Responsibilities include responding to tenant queries, liaising with trades, and monitoring CCTV, along with report writing and cleaning tasks. The ideal candidate should have experience in customer service, be able to work independently and as part of a team, and possess effective communication skills. Training in CCTV and First Aid is desirable.

Qualifications

• Experience providing high level service to tenants and partners.
• Understanding of budget monitoring and health & safety procedures.
• Ability to work on initiative and as part of a team.

Responsibilities

• Respond to queries from tenants and public.
• Liaise with tradespersons and monitor CCTV.
• Perform security patrols and maintain accurate records.

Skills

Customer care experience

Clerical work

Report writing

Effective communication

ICT skills

Job description

Advert

You will provide a 24 hour service to the Renfrewshire Council tenants and visitors at high rise concierge sites with particular reference to customer care.

The main duties for this post include responding to queries from tenants, members of the public and other internal/external partners, responding to calls to the emergency repair line, liaising with tradespersons, record keeping, report writing, security patrols, monitoring CCTV, cleaning and reporting repairs.

It is essential you have experience of providing a high level of service to tenants/partners and members of the public, clerical work and report writing with an understanding of budget monitoring; compiling accurate records; a working knowledge of health and safety procedures and ICT skills.

You must be able to work on your own initiative and as part of a team; respond to a variety of demands without direct supervision and have a flexible approach to working at various work locations as well as effective organisational and verbal and written communication skills. You must be prepared to be contacted outwith normal working hours to cover shifts and rotas as required.

Training in CCTV, Manual Handling, First Aid and Customer Care is desirable as is a current full driving licence.

The work pattern for this post is 5 days over 7 including evening and night shift hours.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk