Concession Manager - Hoopers Wilmslow

TFG London; Wilmslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion retailer is seeking a Concession Manager in Wilmslow to drive customer satisfaction and store performance. The role involves managing a high-performing team, developing talent, and maximizing profitability while providing a premier customer experience. Ideal candidates should possess strong leadership skills and a commercial mindset. Great benefits include staff discounts and career development tools.

Benefits

Free clothing allowance

70% off staff discount

Financial and wellbeing guidance

Enhanced maternity package

Virtual GP service - 24/7

Qualifications

• Experience in retail management, ideally in a multi-brand environment.
• Strong ability to influence and develop teams.
• Passionate about delivering excellent customer experiences.

Responsibilities

• Lead team to promote a high-end customer experience.
• Maximize store profitability through commercial strategies.
• Develop diverse teams focused on customer service.

Skills

Customer-centric leadership

Team management

Performance coaching

Commercial acumen

Interpersonal skills

Job description

About The Role

Every exceptional customer moment starts with our people. At TFG London, we believe that it’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story. And that story is only getting more exciting!

We are looking for a Concession Manager to lead our team in Hoppers, Wilmslow. You will play a key part in promoting a 5* customer experience and drive commercial excellence to impact KPIs across our premium brands.

Who you'll be

• A customer‑centric leader who thrives in a fast‑paced environment.
• Capable in managing high performing teams in a multi‑brand concession setting.
• Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
• Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
• A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
• Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.

What you'll do

• Take direct ownership of store performance identifying opportunities for further growth.
• Maintain a commercial approach to role and operations, to maximise store profitability.
• Nurture, coach and develop strong diverse teams with a focus on delivering first class customer experience.
• Proactively identify opportunities to ensure continued success in the store.
• Recognise key areas of strength within the team and areas for growth.

What's in it for you?

It’s not all about what you can do for us. We will give you the tools, support and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include :

• Free clothing allowance
• 70% off staff discount
• Financial and Wellbeing guidance
• Enhanced Maternity package
• Virtual GP service - 24 / 7
• Plus much more!

We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future.

About You

Not Specified