Compliance Manager

Carrington West; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing organization seeks an experienced Compliance & Delivery Manager in Stoke-on-Trent to oversee statutory compliance and operational delivery within housing services. You will ensure high-quality service focused on repairs and maintenance, lead a dedicated team, and manage substantial budgets. The ideal candidate should have a strong background in housing compliance and asset management, with proven experience in managing compliance programs. To apply, send your CV to our hiring manager.

Qualifications

• Strong background in housing compliance, asset management or property services.
• Proven experience managing statutory compliance programmes (gas, fire, asbestos).
• Demonstrable track record of managing large-scale capital or improvement programmes.

Responsibilities

• Manage the client function to ensure optimal value from services.
• Oversee statutory compliance arrangements including gas and fire safety.
• Certify and sign off weekly invoice values for service areas.

Skills

Housing compliance

Asset management

Property services

Stakeholder engagement

Financial acumen

Job description

Compliance & Delivery Manager

Location: Stoke-on-Trent

Rate: £500/day Inside IR35 (via umbrella)

Contract: Initial 4 months, with strong potential for extension

Hours: Full-time

About the Role

We're seeking an experienced Compliance & Delivery Manager to lead a critical client-side function within a major housing-focused organisation in Stoke-on-Trent. This role plays a pivotal part in ensuring the delivery of a high-quality, customer-focused repairs, maintenance and improvement service across the Council's housing stock. You will lead a team responsible for auditing, validating and challenging operational delivery by a partnering contractor, ensuring value for money and driving continuous improvement across major investment, modernisation and climate-focused programmes. You will also take responsibility for statutory compliance functions, including gas servicing, fire safety and asbestos management, supporting the delivery of a safe, compliant and fit-for-purpose housing portfolio.

Key Responsibilities

Operational & Contract Management

• Manage the client function to ensure the service delivers optimum value for money and aligns with the HRA business plan.
• Lead and motivate a team overseeing statutory compliance, improvement, modernisation and carbon-reduction programmes.
• Monitor and challenge partner-contractor performance, taking appropriate action to drive service improvement.
• Oversee major programmes of work, ensuring the Council's housing stock remains compliant and investment decisions are financially sound.

Governance, Compliance & Strategy

• Manage statutory compliance arrangements, including annual servicing for gas, smoke detection, fire systems, solid fuel appliances and other regulated areas.
• Support the development and review of the Asset Management Strategy to ensure efficient use of HRA resources.
• Ensure all projects comply with organisational policies, regulations and Standing Orders relating to procurement and budget management.
• Keep abreast of legislative changes and best practice in housing, sharing updates with the wider team.

Financial & Performance Management

• Certify and sign off weekly invoice values for your service areas.
• Support the creation and monitoring of budget profiles, flagging deviations to the Strategic Manager as required.
• Analyse service performance measures to identify inefficiencies, investigating and implementing corrective action.
• Produce accurate reports detailing expenditure, income, outputs, milestones and risk analysis for capital and investment projects.

Engagement & Leadership

• Chair and attend strategic and operational meetings, including some outside core hours.
• Support tenant engagement activities, ensuring effective communication and understanding of project initiatives.
• Deputise for the Strategic Manager when required.
• Promote a professional, business-focused culture within the team, championing equality and diversity.

Finance & Staffing Dimensions

• Budget responsibility: Approx. £20 million per annum (in support of Strategic Manager).
• Team management: 19.5 FTE.

Ideal Candidate Profile

• Strong background in housing compliance, asset management or property services.
• Proven experience managing statutory compliance programmes (gas, fire, asbestos, etc.).
• Demonstrable track record of managing large-scale capital or improvement programmes.
• Confidence in leading teams, challenging contractors and driving performance.
• Excellent financial acumen with experience overseeing multi-million-pound budgets.
• Strong stakeholder engagement skills, including experience working with tenants and council committees.

To apply please send a copy of your CV to [e-mail]