Compliance Manager

ISS; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading workplace management firm in the UK is seeking a Senior Compliance Manager to oversee governance and compliance across the site. You will manage audits, performance monitoring, and ensure adherence to legal obligations while promoting a culture of safety and accountability. The ideal candidate will have strong expertise in compliance within a healthcare environment and excellent analytical skills. This role promises a dynamic work culture and opportunities for personal growth within an inclusive organization.

Benefits

Career development opportunities

Diversity and inclusion initiatives

Qualifications

• Strong expertise in contractual, statutory, and legislative compliance.
• Proven experience in auditing and compliance reporting.
• Excellent analytical skills for assessing complex data.

Responsibilities

• Ensure compliance with statutory and contractual obligations.
• Lead audits and manage performance delivery.
• Prepare compliance reports and maintain auditing standards.

Skills

Contractual compliance expertise

Auditing and performance monitoring

Analytical and problem-solving skills

Communication and influencing skills

Education

Degree in Business, Finance or related field

Professional auditing or quality management certifications

Tools

Microsoft Office

Teams

SharePoint

Job description

Job Description

This senior management role is central to maintaining governance and compliance excellence across the site. You will oversee audits, performance monitoring, and reporting processes to ensure ISS meets all legal and contractual obligations while supporting operational teams to deliver safe, efficient, and high-quality services.

Acting as a key link between ISS, the NHS Trust, and Project Co, you’ll safeguard service quality, drive continuous improvement, and foster a strong culture of safety, accountability, and compliance.

Key Responsibilities

• Ensure compliance with all statutory, legislative, and contractual obligations.
• Lead internal audits and ensure findings are reported and resolved promptly.
• Oversee the Performance Management System (PMS) and monitor service delivery performance.
• Manage Helpdesk reporting and drive corrective or preventative actions where required.
• Prepare monthly compliance reports and maintain accurate evidence using Teams and SharePoint.
• Ensure adherence to ISS systems, policies, and audit standards.
• Promote and maintain a safe, compliant working environment.
• Support HR, Training, and People & Culture functions on compliance and governance matters.
• Act as the key point of contact for compliance queries and liaise with stakeholders.
• Deputise for the Key Account Manager and champion a culture of accountability and improvement.

Professional and Personal Competencies / Qualifications

• Strong expertise in contractual, statutory, and legislative compliance, ideally within a PFI healthcare environment.
• Proven experience in auditing, performance monitoring, and compliance reporting.
• Excellent analytical and problem-solving skills, with the ability to assess complex data, identify risks, and implement solutions.
• Proficient in Microsoft Office, Teams, SharePoint, and performance management tools.
• Skilled in communication, influencing, and conflict resolution, with confidence engaging senior stakeholders and client representatives.
• Demonstrates leadership, integrity, and organisational ability with a focus on continuous improvement and accountability.

Qualifications

• Degree or professional qualification in Business, Finance, Health & Safety, Facilities Management, or Compliance.
• Professional auditing or quality management certifications (e.g., ISO, Six Sigma, Internal Auditor) - desirable.
• Health & Safety or Food Safety qualifications - advantageous for healthcare environments.
• Evidence of Continuous Professional Development (CPD) in compliance, contract management, or NHS standards is beneficial.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.