Compliance and Quality Assurance Officer

Pertemps; London Borough of Harrow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Compliance and Quality Assurance Officer to support the Special Needs Transport team at the London Borough of Harrow. This temporary role offers a competitive hourly rate and requires strong attention to detail and experience in compliance and quality assurance. Key responsibilities include monitoring contractors and ensuring compliance with safety standards.

Benefits

Access to high-quality training

Career development opportunities

21 days of annual leave excluding bank holidays

Qualifications

• Detail-oriented with strong problem-solving skills.
• Confident in dealing with sensitive matters and diverse stakeholders.
• Experienced in compliance, quality assurance, or health & safety.

Responsibilities

• Oversee quality assurance and health & safety compliance.
• Report on vehicle-related issues and monitor contractor performance.
• Investigate complaints and conduct on-the-spot checks.

Skills

Detail-oriented

Problem-solving skills

Confidence dealing with sensitive matters

Experience in compliance

Service delivery management

Commitment to safeguarding

Job description

Overview

Job Title: Compliance and Quality Assurance Officer

Location: Harrow Civic Hub, Forward Drive, Harrow, HA3 8NT

Employer: Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow)

Contract Type: Temporary - Initial 3-month contract (potential for extension)

Working Hours: Monday to Friday, 8:00 AM - 4:00 PM

Work Arrangement: Office-based

Pertemps Recruitment Partnership is seeking a detail-oriented and committed Compliance and Quality Assurance Officer to support Special Need Transport team at the London Borough of Harrow.

This temporary position offers a competitive hourly rate of £18.22 (PAYE), along with access to high-quality training, excellent career development opportunities, and 21 days of annual leave (excluding bank holidays).

Responsibilities

• Oversee quality assurance and health & safety compliance of taxi contractors, vehicles, and the managed workforce supporting Special Needs Transport.
• Report on vehicle-related issues to the Transport Manager; performance and HR matters will be overseen by the Compliance and Quality Assurance Manager.
• Monitor contractor performance, identify service failures, and implement improvement plans in partnership with service providers.
• Investigate complaints from passengers, carers, schools, contractors, and staff - including safeguarding and RIDDOR-reportable incidents.
• Conduct on-the-spot checks to ensure contractor compliance with framework requirements (e.g., staff DBS, vehicle MOT, insurance).
• Carry out quarterly audits and compliance checks - including site visits, document reviews, and written reports on findings and recommendations.
• Identify and address potential hazards promptly; escalate serious issues to senior management.
• Support and arrange staff training (e.g., safeguarding, wheelchair securing, first aid).

Qualifications

• Detail-oriented with strong problem-solving skills
• Confident in dealing with sensitive matters and diverse stakeholders
• Experienced in compliance, quality assurance, or health & safety (ideally in a transport or public service environment)
• Capable of managing and improving service delivery through audit, inspection, and communication
• Committed to safeguarding and the wellbeing of vulnerable service users

About us

For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn