Complaints Officer

Blue Octopus Recruitment Limited; Chichester; Hybrid; GBP 30,000; Full time

Job summary

A reputable recruitment agency in Chichester is looking for a Complaints Officer to manage and resolve complaints effectively. This role emphasizes strong communication and relationship-building skills, with opportunities for career development in a supportive environment. The position offers a competitive salary of up to £30,000 and hybrid working options.

Benefits

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits platform

Support for learning and career development

Qualifications

• Proven experience in managing complaint cases and engaging with customers effectively.
• Strong communication and relationship-building skills.
• Ability to analyse data, identify trends and influence service improvements.

Responsibilities

• Manage and oversee a varied caseload of complaints ensuring resolution within timescales.
• Provide excellent, customer-focused communication and keep residents informed.
• Build strong working relationships with colleagues across service areas.
• Analyse complaint trends and identify opportunities for service improvement.
• Drive continuous improvement in complaints handling.

Skills

Customer-focused communication

Relationship-building skills

Proactive mindset

Data analysis

Job description

Overview

Complaints Officer — Chichester

Up to £30,000

Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

Responsibilities

• Manage and oversee a varied caseload of complaints, Housing Ombudsman and MP enquiries, ensuring cases are resolved within timescales.
• Provide excellent, customer-focused communication and keep residents regularly informed throughout their complaint journey.
• Build strong working relationships with colleagues across service areas, holding teams accountable for timely and effective responses.
• Analyse complaint trends and identify opportunities for service improvement, sharing insights with managers and service areas.
• Drive continuous improvement in complaints handling, ensuring learning from complaints informs future policy and practice.

What Hyde is looking for

• Proven experience in managing complaint cases and engaging with customers effectively.
• Strong communication and relationship-building skills.
• A proactive mindset and passion for improving customer experiences.
• The ability to analyse data, identify trends and influence service improvements.

Benefits of joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.