Complaints Investigator

4Recruitment Services; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Complaints Investigator specializing in SEND. You will investigate complaints, ensuring compliance with statutory guidance while working fully remote. Experience in complaint handling and knowledge of SEND standards is preferred. Competitive pay at £330 per day is offered.

Responsibilities

• Receiving and logging complaints related to SEND provision.
• Investigating complaints thoroughly and impartially.
• Ensuring compliance with statutory guidance.

Job description

Overview

Complaints Investigator - SEND

Contract

£330 per day

Fully remote

Full time

Responsibilities

• Receiving and logging complaints related to SEND provision.
• Investigating complaints thoroughly and impartially, often liaising with schools, professionals, and service providers.
• Ensuring compliance with statutory guidance, such as the SEND Code of Practice
• Communicating outcomes clearly and sensitively to complainants.
• To find out more information please contact Abbie at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency