Complaints Handler

Eden Brown; Preston; On-site; GBP 20,000 - 30,000; Full time

Job summary

A well-known Housing Association in Lancashire seeks a Permanent Complaints Handler to resolve customer complaints, liaise with internal management, and support Complaints Officers. The ideal candidate will have extensive customer service experience and resilience. This is a full-time role with no hybrid option.

Qualifications

• Preference for sector experience, but not essential.
• A resilient individual required with extensive customer service experience.

Responsibilities

• Dealing with customer complaints over the phone.
• Liaising with internal management to agree on outcomes.
• Managing all aspects of administration supporting the Complaints Officers.

Skills

Extensive Customer Service experience

Resilience

Job description

Overview

Eden Brown are seeking a highly efficient and experienced Permanent Complaints Handler to work for a well known Housing Association in Lancashire. The role as Complaints Adviser is 37 hours a week and is fully in the office with no hybrid option. Apply now to be considered. Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Responsibilities

• Dealing with customer complaints over the phone
• Liaising with internal management agreeing to outcomes
• Managing all aspects of administration supporting the Complaints Officers

Requirements / Qualifications

• Sector experience would be a preference however not essential
• A resilient individual who has extensive Customer Service/ Complaints experience is required