Complaints Handler

Bristol Industrial; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A renowned corporate brand in London is seeking a temporary Complaints Handler for three months to ensure marketplace integrity by investigating fraud. You will conduct thorough reviews of customer claims and assess disputes while providing feedback to improve fraud detection methods. The ideal candidate has a strong attention to detail, exceptional communication skills, and a proactive approach to learning. This role offers valuable experience in a supportive environment.

Qualifications

• Previous experience in an administrative or investigative role.
• Proactive attitude and willingness to take on new responsibilities.
• Curiosity to learn in fraud prevention.

Responsibilities

• Conduct thorough reviews of customer claims.
• Assess supporting evidence to evaluate disputes.
• Analyse fraud signals for comprehensive assessments.
• Provide feedback on fraud detection policies.

Skills

Attention to detail

Communication skills in English

Analytical skills

Proficiency in Google or Microsoft documents

Job description

Overview

Embark on a rewarding journey with a renowned corporate brand located in the heart of London as a Complaints Handler for a brand new project. This temporary role, lasting three months, offers the chance to work in a plush, fully office-based environment from Monday to Friday, 9.30am to 5.30pm. The nearest tube station is Cannon Street, ensuring a convenient commute.

As a Complaints Handler your focus will be on maintaining the integrity of the marketplace by identifying and mitigating fraudulent activities. This role is pivotal in ensuring that consumers, employees, and partners experience a fair and trustworthy platform. The position involves investigating fraud and abuse, understanding root causes, and providing insights to improve product and data science strategies.

Key Responsibilities

• Conduct thorough reviews of customer claims and historical data to detect behavioural patterns indicative of potential abuse.
• Assess supporting evidence to evaluate disputes.
• Analyse various signals across all fraud and abuse areas to create comprehensive assessments.
• Provide feedback on policies and identify gaps in fraud detection and prevention methods.
• Handle disputes received through PayPal and Klarna.
• Ensure top customers receive high-quality service while adhering to compensation policies.
• Review compensation claim disputes and make informed decisions on their validity.

Required Skills and Experience

• Previous experience in an administrative, complaints handler, quality or investigative role – transferable skills are welcomed.
• Exceptional attention to detail and a commitment to precision.
• Proactive attitude with a willingness to take on new responsibilities.
• Outstanding communication skills in English (native speaker or bilingual).
• Strong analytical skills with high competency in numeracy.
• Proficiency in using documents and spreadsheets (Google or Microsoft).
• Curiosity to learn and develop in the field of fraud and abuse prevention.
• All candidates must undergo a credit check as part of the selection process.

This Complaints Handler role offers a unique chance to contribute to a high-profile brand, working within a supportive team dedicated to maintaining trust and integrity across the marketplace. If you possess the required skills and are eager to make a significant impact, this could be the perfect role.