Complaints Handler

Lorien; Easter Howgate; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance client is seeking a Home Claims Property Complaint Handler to work remotely in the UK. This role involves managing customer complaints effectively, conducting thorough investigations, and ensuring compliance with regulatory guidelines. Ideal candidates should have a strong background in customer service and complaints handling, along with excellent analytical skills. This position offers an initial 6-month contract with the potential for extensions based on performance.

Qualifications

• Experience in customer service, especially in complaints handling.
• Ability to investigate and gather evidence effectively.
• Skills in making informed decisions based on customer impact.

Responsibilities

• Provide resolutions for customer complaints within regulatory guidelines.
• Conduct thorough investigations and support decision-making.

Skills

Customer service experience

Complaints handling

Analytical skills

Job description

Home Claims Property Complaint Handler

Remote First Working

Financial Services.

Lorien's leading Insurance Client is looking for several Complaints Handlers to join them on an initial 6month contract.

This role is looking for people who have experience within customer service, specifically complaints handling within Home and Property sectors.

As a case handler, responsible for home claims property complaints, you'll own the problem and use your analytical skills to investigate and gather evidence on what's happened. Speaking up and asking questions, whilst remaining impartial, will help you determine what the right resolution is. And doing all of this, in an efficient and prompt way, within regulatory guidelines, will help get things back on track for our customers.

What you'll be doing :

• Achieve good outcomes for your customers that are right first time, whilst adhering to all FCA Consumer Duty and regulatory requirements, and ensure that these are in line with our assurance handling requirements
• Take the initiative by being relentless in solving problems, making thorough investigations including understanding the customer impact and any vulnerability, to support you making informed decisions on what is right for both the customer and the company

Follow our problem handling standards including evidencing and ...