Complaints Data Analyst | Drive Service Improvement (Hybrid)

Eden Brown; Greater London; Hybrid; GBP 51,000; Full time

Job summary

A leading Housing Association is seeking a highly skilled Complaints Data Analyst to enhance their complaints service by delivering data-driven insights. This role involves analyzing performance metrics, generating reports, and identifying trends for service improvements. Candidates should have a strong background in data analysis, advanced Excel skills, and a keen eye for detail. The position offers a hybrid working arrangement and excellent opportunities for contributing to a data-led environment.

Qualifications

• Strong background in data analysis, performance analysis, or BI reporting.
• Excellent attention to detail with a commitment to data quality and accuracy.
• Ability to manage a varied workload and meet tight deadlines.

Responsibilities

• Monitor and report on team and individual performance against complaints KPIs.
• Produce insightful reports on complaint volumes, outcomes, response times, and service quality.
• Conduct thematic and trend analysis to identify recurring issues.

Skills

Data analysis

Performance analysis

Business Intelligence reporting

Advanced Excel skills

Job description

A leading Housing Association is seeking a highly skilled Complaints Data Analyst to enhance their complaints service by delivering data-driven insights. This role involves analyzing performance metrics, generating reports, and identifying trends for service improvements. Candidates should have a strong background in data analysis, advanced Excel skills, and a keen eye for detail. The position offers a hybrid working arrangement and excellent opportunities for contributing to a data-led environment.