Complaints Coordinator

Cch Group; Beeston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare services provider in Beeston is seeking a Care Coordinator to ensure quality care and support for clients. You'll manage care schedules, deploy professionals, and oversee critical operations to enhance service continuity. The role includes leadership opportunities and recognition for outstanding contributions. This position is ideal for someone passionate about improving care delivery and teamwork.

Benefits

Career Growth

Access to top experts

Extraordinary Care Awards

Responsibilities

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
• Ensure rota changes are communicated by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top-up payments.
• Oversee annual leave requests to maintain service continuity.
• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Accurately code cancelled hours and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

Job description

Job Description

What You’ll Do

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
• Ensure rota changes are communicated by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top‑up payments.
• Oversee annual leave requests to maintain service continuity.
• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Accurately code cancelled hours and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

What We Offer

• Career Growth: Leadership opportunities with a trusted sector leader.
• Support: Access to top experts and innovative systems.
• Recognition: "Extraordinary Care Awards" – monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.