Complaints Administrator

Daniel Owen Ltd; London; On-site; GBP 30,000; Full time

Job summary

A leading recruitment agency in London seeks a Complaints Administrator to provide administrative support and handle customer complaints. This office-based role involves managing paperwork and communication with clients and residents, requiring strong organizational and communication skills. Ideal candidates will have a proactive attitude and experience in administration. The position offers a competitive salary of £30,000 per annum.

Qualifications

• Experience in an administrative role.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft (Excel, Word, Outlook).
• Excellent communication skills, both written and verbal.
• High attention to detail and accuracy in all administrative processes.
• Proactive and solution-focused with a positive attitude.

Responsibilities

• Support the PPM Supervisor by raising PPM tasks & follow-on works.
• Handle all paperwork from engineers which may need scanning or laminating.
• Maintain accurate information across relevant client and company systems.
• Handle complaints and manage associated tasks.
• Coordinate letter drops for planned works or shutdowns.
• Provide professional communication with clients, tenants, and engineers.

Skills

Administrative experience

Organizational skills

Microsoft Office proficiency

Communication skills

Attention to detail

Problem-solving skills

Time management

Job description

Complaints Administrator

Based in Whitechapel

Permanent

Office based

42.5 hours per week

£30,000 per annum

Key Responsibilities

• Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
• Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
• Transfer and maintain accurate information across relevant client and company systems.
• Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
• Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
• Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
• Provide additional administrative support to the contract team as required.

Key Skills and Experience Required

• Experience in an administrative role
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Proficiency in Microsoft (Excel, Word, Outlook)
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy in all administrative processes
• Proactive and solution focused with a positive attitude
• Strong problem-solving skills and ability to work under pressure
• Excellent time management and prioritization skills