Compassionate Family Support Call Handler

Cambridgeshire Community Services Nhs Trust; Cringleford; On-site; GBP 20,000 - 27,000; Full time

Job summary

A healthcare service provider in Cringleford is seeking Administrative Call Handlers to join the Just One Number team. Responsibilities include being the first contact point for children and families, directing callers to appropriate services, and handling calls during working hours. The ideal candidate will possess strong communication skills, a compassionate approach, and proficiency in standard computer operations. This role offers a supportive culture that prioritizes staff development and training opportunities.

Benefits

Competitive annual leave package of 27 days

Access to in-service training programmes

Regular team meetings and appraisals

Culture prioritising staff engagement

Qualifications

• Strong communication skills and enjoy working as part of a team.
• Ability to handle calls professionally and support families and professionals.

Responsibilities

• Act as the first point of contact for children, young people, and families.
• Signpost callers to partner agencies and guide them to the Just One Norfolk website.
• Maintain a professional telephone manner during calls.

Skills

Compassionate

Strong communication skills

Teamwork and collaboration

Initiative

Flexibility

Standard computer proficiency

Excellent telephone manner

Job description

A healthcare service provider in Cringleford is seeking Administrative Call Handlers to join the Just One Number team. Responsibilities include being the first contact point for children and families, directing callers to appropriate services, and handling calls during working hours. The ideal candidate will possess strong communication skills, a compassionate approach, and proficiency in standard computer operations. This role offers a supportive culture that prioritizes staff development and training opportunities.