Community Support Coordinator

CHARITY PEOPLE; Bristol; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A prominent photographic charity based in Bristol is seeking a Community Support Coordinator to enhance member experiences and manage communications. The role involves responding to inquiries, maintaining records, and supporting volunteers. Ideal candidates have customer service experience and excellent communication skills, with opportunities for professional development within a creative team.

Benefits

Flexible working arrangements

Generous annual leave allowance

Professional development opportunities

Access to exhibitions and events

Qualifications

• Experience in customer service is strongly preferred.
• Ability to manage records accurately is necessary.
• Strong communication skills are essential.

Responsibilities

• Respond to member inquiries via phone and email.
• Maintain accurate records for members and volunteers.
• Support volunteer induction and training.

Skills

Exceptional customer service experience

Strong interpersonal and communication skills

Database management

Time management

Job description

Overview

Community Support Coordinator — £24,000 - £26,000 per annum, depending on experience

Location: Bristol
Employment: Full-time | Permanent | Hybrid

Are you passionate about supporting communities and making a real difference? Our client is a world-leading photographic charity and membership organisation seeking a dynamic and personable Community Support Coordinator to join their dedicated team. Our client was founded in 1853 and is internationally renowned for promoting the art and science of photography. With a vibrant and growing membership, they are committed to bringing photography to everyone, inspiring people through innovative exhibitions, educational programmes, and a welcoming, inclusive community.

The Role

As Community Support Coordinator, you will be at the heart of the charity’s mission, providing exceptional support to members and volunteers. You will be the friendly face (and voice) that members turn to for help, guidance, and encouragement. Your work will ensure smooth communication, accurate records, and a positive experience for everyone involved.

Key Responsibilities

• Respond promptly and professionally to member enquiries via phone and email.
• Assist members with renewals, cancellations, and updates to personal information.
• Maintain accurate and up-to-date member and volunteer records.
• Facilitate communication between members, volunteers, and the wider organisation.
• Support volunteer induction, training, and ongoing engagement.
• Create guidance materials to upskill volunteers and enhance the member experience.
• Attend and support principal committees and contribute to membership growth and retention.

About You

• Exceptional customer service experience.
• Strong interpersonal and communication skills.
• Confidence managing database systems and maintaining accurate records.
• The ability to thrive in a busy, fast-paced environment.
• Excellent time-management and prioritisation skills.

Benefits

• Be part of a close-knit, creative, and passionate team with a shared love of photography.
• Flexible working arrangements to support work-life balance.
• Opportunities for professional development and training in a world-leading photographic environment.
• Generous annual leave allowance.
• Pension scheme and employee wellbeing initiatives.
• Access to inspiring exhibitions, workshops, and events.
• A chance to make a real impact in a respected, historic organisation with a global reach.

Why Apply?

This is a fantastic opportunity to join a friendly, supportive team where your work will have a real impact. You'll enjoy a varied role, professional development opportunities, and the chance to be part of a respected organisation making a difference in the world of photography.

Interview

ASAP (w/c 6th October 2025)

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.