Community Receptionist

London North West Healthcare NHS Trust; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in London is seeking a highly motivated Community Receptionist for the Integrated Sexual and Reproductive Health Service. The role involves being the first point of contact for patients, managing sensitive issues, and ensuring a positive experience. You will work closely with a multi-disciplinary team while promoting access to services. Ideal candidates should possess excellent interpersonal, telephone, and IT skills, with responsibilities including directing patients and managing confidential information. Evening shifts required once or twice a week.

Qualifications

• Excellent interpersonal skills to ensure positive patient experiences.
• Ability to work independently while being a strong team player.
• Excellent telephone and IT skills required.

Responsibilities

• Act as first point of contact for service users.
• Direct patients to appropriate team members.
• Manage highly confidential and sensitive issues.

Skills

Interpersonal skills

Telephone skills

IT skills

Team player

Independent initiative

Job description

An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at Patrick Clements Clinic, Central Middlesex Hospital providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Hillingdon.

Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non-judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi-disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working on evening shifts as well, one to two days a week.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We Run Major Acute Services At

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

For further details / informal visits contact: Name: Catherine Imbrah Job title: Service Delivery Manager Email address: [e-mail]